Debt Collection Manager

Debt Collection Manager FER CIAM "" People at the center of social benefits The FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland FER Genève, created by FER Genève and fully integrated into its ecosystem of services to member companies. With nearly 47'500 affiliates "" combining companies and the self-employed "" it is one of the essential players in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A demanding technical scope, serving thousands of companies and their insured persons "" where each file has a direct impact on the professional and social lives of the people concerned. Debt Collection Manager Job description Your mission Within FER CIAM, you will ensure the complete management of debt collection for AVS funds and associated institutions, from the follow-up of unpaid amounts to forced collection and bankruptcy procedures, in compliance notably with the Federal Act on Debt Collection and Bankruptcy (LP). Your main responsibilities Management of claims and debtor relations (CIAM/CIEPP) Ensure the follow-up of overdue claims and implement appropriate reminder actions Set up and monitor payment plans Generate and process payment lists Prepare account statements Analyze individual situations and propose adapted, pragmatic, and equitable solutions. Management of debt collection procedures (LP) \- CIAM/CIEPP Initiate debt collection procedures in accordance with the Federal Act on Debt Collection and Bankruptcy (LP) Manage the entire cycle of filing debt collection requests Ensure rigorous and proactive follow-up with debt collection offices Process oppositions and coordinate the necessary steps for lifting oppositions Prepare and monitor applications for lifting oppositions Ensure follow-up of summonses to appear and obtaining judgments for lifting oppositions Process and monitor seizure reports Manage seizure procedures resulting in certificates of unpaid debts as well as the resulting certificates of unpaid debts Initiate and monitor requests for sale Perform claims for costs related to collection procedures Ensure the processing of incoming flows via dedicated channels. Reporting, continuous improvement, and support Produce reliable reports and contribute to the analysis of collection performance Actively participate in the continuous improvement of processes, working methods, and tools Participate in the testing of business applications Identify, document, and report anomalies to the relevant teams. Profile sought Your profile Commercial training (CFC as a commercial employee or equivalent An intercantonal certificate of aptitude for forced execution, module debt collection/bankruptcy, would be an asset Confirmed experience in debt collection, accounting, and management of LP procedures Experience in an AVS fund or a public institution constitutes an advantage Comfort with numbers and financial analysis, IT tools, and Excel Excellent command of French; knowledge of German and/or English is an asset. Your skills Excellent organizational, analytical, and priority management skills Service orientation, interpersonal ease, and the ability to handle delicate situations with diplomacy Solution orientation and continuous improvement. We offer you A varied activity at the heart of the social insurance system A collaborative and stimulating work environment High value-added missions serving the insured Opportunities for development and professional advancement. Do you wish to put your skills and your sense of service to the benefit of our affiliates? We look forward to receiving your application. jpid8911f82jm jit0730jm jiy26jm