Head of Team Projects & Service Desk bossERP 80-100%

Head of Team Projects & Service Desk bossERP 80-100% Leadership means more than management to you – you want to set impulses and ignite, inspire, empower, and develop employees? With us, you will find the opportunity to participate proactively, take on responsibility, and together with a committed team, shape sustainable changes with impact. These are your tasks Organization, moderation, and implementation of team, project, and customer workshops Planning, leadership, and coaching of employees as well as management of projects Monitoring project performance (billability, controlling) Participation in budget planning and forecasting Implementation of projects – from consulting and configuration to successful acceptance Analysis and definition of new requirements (use cases) for product and individual developments Consulting our customers on the optimization of their business processes as well as during ERP implementations Support in support as well as troubleshooting for complex issues Participation in sales as well as development of innovative solutions for new and existing customers Ensuring efficient processes and high quality standards Resource planning and coordination Technical and personal leadership of employees What you bring with you Completed vocational training as well as further education or a degree in the field of IT (at least Bachelor) Several years of experience in team leadership or deputy leadership of a team of 5–20 employees (at least 3 years) Sound experience in leading complex ERP implementation projects (at least 3 years) Strong communication skills as well as negotiation skills High self-motivation, flexibility, and sense of responsibility Structured and methodical way of working (ideally with corresponding certification, e.g., project management) Demonstrable project experience (overall project management, sub-project management and/or consulting) Willingness to travel (project-dependent) Fluent German and English skills Things to know about Boss Info Over 250 specialists at Boss Info work daily to make SMEs fit for the digital future with smart technologies. With industry solutions, ICT services, and sound consulting, we digitize business processes – efficiently and sustainably. Our values – competence, fairness, longevity, and commitment – shape our actions and our success. Thus, Boss Info is today one of the leading independent providers for Business Solutions, ICT & Cloud Services. Our 360° offer includes, among others: In-house developments such as bossERP, bossSalary and bossGO Microsoft Dynamics 365 (Finance, Supply Chain, Business Central) Oracle JD Edwards & NetSuite DMS and BPM solutions Microsoft 365 expertise and individual developments Do you want to be a boss in your business? Then apply! We prefer direct contact with our applicants. Offers from personnel consultants and recruiters are not desired and will neither be considered nor answered. Only online applications will be considered. jpid0bcebf5jm jit0624jm jiy26jm