Customer Service & Systems Integration Associate

Customer Service & Systems Integration Associate We are Sonic Suisse Sonic Suisse is a vast network of regional laboratories with more than 2′500 employees spread across sites in German-speaking, French-speaking, and Italian-speaking Switzerland. We belong to the globally dimensioned Sonic Healthcare group, a leading provider of services in the medical diagnostic sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland every day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and results, whether in the fields of laboratory medicine, administration, or support functions: we offer you a meaningful work environment with numerous opportunities for development, promoting personal initiative thanks to a corporate culture based on trust and collaboration. Join our committed team within the [nom] laboratory and participate, in this key role, in building the future of our leading and innovative company. To strengthen our team, we are looking for, immediately or by agreement, a: Customer Service & System Integration Associate Your area of responsibility In this versatile function, you will accompany our clients and partners, in particular on topics related to the integration of practice software and electronic data exchange. You will thus make a significant contribution to professional support and high-quality service. Your responsibilities include the following tasks: Planning, coordination, and implementation of system integrations and connections to laboratories and practices, in collaboration with clients, partners, IT services, and commercial services. Advising and supporting clients as well as acting as an internal contact person for commercial teams and customer service. Analyzing incidents and customer requests, elaborating and monitoring solution proposals. Ensuring the quality of the service and respecting the agreed response deadlines. Close collaboration and role as a contact person with internal departments such as IT, laboratory, logistics, finance, and sales. Creating and updating documentation, work instructions, and training materials. Participating in projects and actively contributing to the development of service processes and tools. Your profile Completed training in the medical, laboratory, or computer science field, or equivalent professional experience. In-depth knowledge of data exchange formats such as xDT, HL7, and XML, as well as network and device configuration and administration of personal computers/workstations. Solid knowledge of system integration and project management is an asset. Experience in deploying, supporting, and training on applications, preferably in a laboratory or medical practice environment. Service-oriented, analytical, and solution-focused work method. Category B driver's license. Experience with ticket systems (ideally Service Desk Plus), CRM systems (ideally Salesforce), and good mastery of MS Office. Very good skills in French, spoken and written; knowledge of English, German, and Italian is an asset. We offer Varied activity with opportunities for development and continuous training. Maximum freedom, flexibility, and responsibility in your work. Pleasant working atmosphere with stimulating challenges. 40-hour working week and 5 weeks of vacation. Modern workplaces and excellent infrastructure. Your contact person For any questions, Luana di Zio, External Service Delegate, is at your disposal: We look forward to receiving your online application. jpid199aeaajm jpit0728jm jpiy26jm