Customer Care Consultant (Billing)

Do you take great pleasure in contacting people and want to create unique customer experiences? Additionally, are you interested in digital topics and are you eloquent? Then this position might be exactly the right one for you!

Consulting and support make the big difference for us and noticeably set us apart from our competitors. So that we have enough time for the diverse concerns of our customers, around half of our employees work in customer support.

As a Consultant in Customer Care Billing, you advise our customers on administrative matters such as invoices, changes of ownership, and payment methods, thereby ensuring smooth processing and a pleasant customer experience.

Your tasks

• You support our customers in accounting and administrative matters by telephone and in writing.
• You regularly take over the deputy role at the reception and ensure a professional and warm first impression.

Your profile

• You have experience in a commercial environment or have completed business school. Alternatively, you have worked in a service-oriented area, where you have acquired very good PC skills.
• You communicate fluently in German – both in writing and orally.
• Basic knowledge in accounting as well as initial experience with SAP are an advantage.
• You are communicative, flexible, resilient, and like to roll up your sleeves.
• Nothing throws you off balance easily and you enjoy routine tasks.

Job Benefits

• Modern, hybrid working models (incl. home office, workation etc.)
• Flat rate for public transport, parking, or home office
• Coverage of the costs for mobile phone subscriptions and participation in sports subscriptions
• 5, 6 or up to 8 weeks of vacation (depending on how long you have been "on board" with us)
• Support for further training
• State-of-the-art offices incl. coffee bar, relaxation rooms, game room etc.
• A great and strong team with a familiar atmosphere

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