IT Service Manager 80-100%

IT Service Manager (m/f) 80-100% Career level: Experienced professional Start and duration: Immediately or by arrangement, direct placement Workload: 80-100% Work location: Basel/BS Project-ID: P (please always state when contacting) Our diversity is your chance! Whether IT, Economics or Engineering – we open doors for you into a wide variety of specialist areas and industries. With us, you will find more than just a job: exciting projects, individual development opportunities and real responsibility – regardless of whether you are studying, have just graduated or are bringing your first professional experience. Our client is a leading company in the healthcare sector with state-of-the-art IT infrastructure and high standards for quality and security. For the IT team, we are looking for a dedicated personality who actively helps shape and develop the client and mobile device environment. What awaits you: Introduction and further development of ITSM processes (Incident, Change, Problem, Request) Construction and maintenance of a central CMDB incl. data models and governance Further development of Jira Service Management as a central ITSM platform Establishment of ITSM standards and ITIL-oriented best practices Ensuring and continuous improvement of service quality based on KPIs and reports What you should bring: Completed apprenticeship EFZ or completed studies (FH/HF/Uni) in the field of computer science, business informatics or comparable Sound experience in IT Service Management Experience with Jira Service Management or comparable tools Knowledge in CMDB, service modeling and process design Structured, solution-oriented and independent way of working High service and quality orientation Business fluent German and fluent English skills in speaking and writing What we offer you: Great creative freedom in the construction and further development of ITSM and CMDB Participation in the professionalization of the IT organization Interdisciplinary environment with high strategic relevance Diverse development and further training opportunities Have we convinced you? Then send us your complete application documents (CV, certificates, diplomas) stating the reference number P via e-mail or alternatively use the online application form on our homepage. Any questions? univativ Schweiz AG Ms. Ioannidou, HR-Assistant Mobile: jpid59982d7jm jit0833jm jiy26jm