Team Leader IT Support & Service Provider Management

Team Leader IT-Support & Dienstleistermanagement (80% - 100%) Burgdorf the modern city in the Emmental Burgdorf, with its over 17'000 inhabitants and a large catchment area, is an urban, prosperous center in the green. It is developing dynamically, ambitiously, and is actively driving the digital transformation in a modern public service environment. In the coming years, our city administration will continue to change technologically and sustainably modernize its digital workplaces. Numerous IT projects and infrastructure optimizations will sustainably strengthen the city administration. For a committed personality, there is the opportunity to actively help shape the digital future and the support culture of the city of Burgdorf. We are looking for as of 1. October 2026 or by arrangement a/an Teamleiter/in IT-Support & Dienstleistermanagement (80% - 100%) The IT department of the Burgdorf city administration manages the entire IT landscape of all directorates. In the course of a retirement and a strategic team restructuring, we are forging new paths: the previously internal data center and infrastructure operations will be outsourced to an external partner in the future. Your tasks This newly created position replaces the vacant position and forms the heart of our new IT organization. You lead the internal support team and act as the central interface to our external IT partners. From the beginning, you will assume a key role in the conception, design, and establishment of this new, future-oriented outsourcing solution. In ongoing operations, you coordinate strategic software and system updates, manage the Service Level Agreements, and ensure the smooth operation of our “Modern Workplace”. Your profile Training as an Informatiker/in Systemtechnik EFZ or equivalent qualification Höhere Fachschule with corresponding experience or Fachhochschule Several years of practice in the IT system environment as well as initial leadership experience (e.g. as a Team Leader or deputy) VDI knowledge an advantage Independent, structured, and solution-oriented way of working High quality thinking, personal responsibility, communication skills, and flexibility Contact Your questions will be answered by Haldemann, Head of IT, at the telephone number . Please submit your application documents via our online portal. We look forward to getting to know you. jpid4dda178jm jit0730jm jiy26jm