telephone customer advisor inbound telecommunications 50-100% (m/f)

For our client, we are looking by arrangement for the location in the region Kreuzlingen (NO HOME OFFICE) for several telephone customer advisors/ call agents inbound for the telecommunications department (m/f) 50-100%.

We offer you:

• An indefinite employment contract in full or part-time
• Salary: 24.38 - 25.38 CHF gross /hr depending on language skills
• Prospect of permanent employment after maximum 12 months
• A responsible task in an active company
• A collegial working environment in a nice team with flat hierarchies
• Intensive training (6-8 weeks at 100%) at full salary
• Development opportunities in the telecommunications industry
• Attractive benefits and further training opportunities

What awaits you:

• You conduct and document incoming telephone calls in the technical and administrative area
• You increase customer satisfaction through your fast resolution of incoming service requests
• You help in the fulfillment of the project goals through efficient call management
• Working hours: Mo – Sa: 08:00 – 20:00 (Sunday off shift)

Requirements:

• (oral and written) fluent, accent-free German, as well as Swiss German understanding (any further language is an advantage)
• Articulate, motivated, technically proficient, flexible and reliable
• Availability at 100% during the training period of 2 weeks
• Shift readiness: Our employees are scheduled every second Saturday and predominantly in the evening
• The framework conditions for part-time employees (50-100% workload) remain the same: 5 days per week, working days: Monday – Saturday

Knowledge mandatory:

• Good PC skills, advanced IT user skills
• Good telecommunications understanding
• Good communication
• Sales and consulting affinity (Sales, Up- and Cross-Selling)
• Tact in delicate customer situations

Then apply now.

We look forward to the delivery of your complete application documents to frauenfeld@flexsis.ch