Customer Service Assistant

Altrajob is looking on behalf of one of its clients, an industrial company located in Romont (FR), for a: Customer Service Assistant M/F (French-German) Altrajob is looking on behalf of one of its clients, an industrial company located in Romont (FR), for a: Customer Service Assistant M/F (French-German) >>> Your missions: Manage customer orders from A to Z Respond to customer inquiries (FR/DE) and propose suitable solutions Process and follow up on complaints Collaborate with internal teams (sales, logistics, production) Track deliveries and inform customers Update data in the ERP Participate in the continuous improvement of customer service >>> Your profile: Commercial or administrative training (CFC or equivalent) Experience in a similar position, ideally in customer service or sales administration (ADV) Excellent command of French and German (minimum C1) Comfort with IT tools Sense of service, good interpersonal skills and customer orientation Organization, rigor, autonomy and priority management >>> Our client offers: A 100% position with varied and responsible tasks A modern and friendly working environment Attractive working conditions, in line with your experience >>> Recruitment process: If this position interests you, we will be delighted to review your application. Please send us a complete file (CV in French, work certificates and diplomas) via the link indicated in the advertisement. No cover letter is required. We guarantee strictly confidential processing of your file and we commit to responding to every application, whether it is successful or not. >>> Regarding Altrajob: Since 2008, Altrajob has been the preferred partner of talents and companies in the Fribourg job market. A specialist in permanent and temporary placement, our agency offers personalized support at every stage of recruitment. Thanks to a dedicated team of 7 employees present in Bulle, Fribourg and St-Aubin (FR), Altrajob provides you with a diverse choice of professional opportunities - from employee to executive - to meet your needs, in all sectors of activity. jpid1c5e5cdjm jpit0834jm jpiy26jm