Business Analyst

• 28 septembre 2026
• 100%
• Durée indéterminée
• Sous-la-Velle 6, 2340 Le Noirmont
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GLOBAZ SA develops and hosts critical IT solutions for demanding environments in Switzerland: pension funds, health, industry and administrations. Our activities involve a high level of reliability, security, quality of execution and responsibility. The company is engaged in an important transformation of its organization and its level of execution.

In a context of structuring our Customer Journey, we are looking for a:

Business Analyst

GLOBAZ SA is engaged in an ambitious transformation of its operating model, its culture and its customer relationship. Our ambition: to move from a service provider logic to a strategic partner logic that creates value.

Our clients do not evaluate us on our intentions. They evaluate us on the quality of the experience lived, our ability to understand their challenges, our proactivity and reactivity, our ability to resolve their "irritations", and our ability to contribute concretely to their success.

This key role contributes to concretely improving the customer experience, reducing friction, accelerating the resolution of "problems" and sustainably strengthening the value created for our clients.

Your role

The Business Analyst collects and analyzes customer needs, whether to identify weaknesses or opportunities for business process improvement, to evolve organizational structures or to respond to IT challenges. He/she challenges them, formalizes them into clear and structured requirements, and then identifies the different possibilities for implementation in IT solutions.

He/she intervenes notably in digitalization and business process automation projects, as well as in maintenance and development activities of software solutions.

On a daily basis, the Business Analyst works in close collaboration with Project Managers (PM), Product Owners (PO), IT teams and business stakeholders. He/she ensures the creation of a common understanding of needs and ensures the link between business expectations and their translation into technological solutions.

In summary, the Business Analyst is a true facilitator of transformation: he/she understands the challenges, asks the right questions, structures the needs and contributes to transforming ideas into value-added solutions.

Your responsibilities

Understand and collect needs:

• Define the process and methods used for gathering needs (workshops, interviews, event storming, etc.)
• Formalize needs, validate them and transcribe them into requirements, specify and model them
• Map and describe processes as well as value flows

Analyze and challenge needs:

• Analyze the global functioning of business processes, organizational structures and IT challenges
• Analyze the needs of internal and external stakeholders
• Document business needs through specifications and mockups (writing specifications)
• Propose IT and organizational solutions to meet needs

Support implementation:

• Write user stories and acceptance criteria, feed the backlog with the Product Owner
• Participate in agile ceremonies and remain available to development teams throughout the implementation
• Contribute to the definition of test scenarios and verify the compliance of delivered solutions with the analyzed needs

Your profile

• Technical sensitivity: you are comfortable communicating with developers and you understand the challenges of a software solution; training or experience in IT (development, integration, databases, APIs) is a plus
• Experience with agile methodology (user stories, backlog, acceptance tests)
• Knowledge of Swiss social insurance (AVS/AI/APG, PC, family allowances, LAMal) and experience with complex business software: a major asset
• Customer orientation: you reason in terms of customer success and experience
• Solution orientation: when faced with a difficulty, you propose options rather than reporting problems; you are pragmatic and like to move things forward
• Team spirit and interpersonal skills: you know how to unite business and technical interlocutors, facilitate workshops and coordinate multidisciplinary teams
• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP): a plus
• Native French or German speaker with good mastery (oral and written) of the other language; knowledge of English: a plus

Join us now and grow your ambitions

This role offers high visibility, close collaboration with business and IT, as well as a concrete impact on the evolution and performance of the company. You will have the opportunity to contribute to digitalization and process improvement projects, while actively participating in the transformation of our solutions and our organization.

How will we measure your success? We will not measure your performance by the number of specifications produced or meetings organized, but by your ability to transform customer needs into concrete results: simplification and improvement of processes, automation of low value-added tasks, more efficient solutions adapted to user needs, reduction of irritants and creation of value for the business and the company.

GLOBAZ SA, your ideal employer, discovers our CV!

Show us your passion, we look forward to receiving your application via JobUp.

On our side, we will apply to our future talents and share our GLOBAZ CV with you to convince you that no