Telephonist (M/F) Temporary 1 year

• 16 octobre 2026
• 100%
• Temporary
• english (Fluent), french (Native language)
• 1200 Genève
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Our client: A major player in the luxury sector.

Job Description ##

Your main mission will be to ensure, throughout the day, the reception and routing of calls from around the world, guaranteeing a professional, warm telephone reception and high-quality service.

• Answer incoming internal and external calls, mainly in French and English, in compliance with company standards
• Handle a sustained volume of international calls throughout the day, maintaining consistent service quality
• Quickly identify interlocutors and understand their requests in order to direct them to the correct contact or department
• Transfer calls and announce them in advance when procedures so require
• Provide information to interlocutors within the scope of authorized information
• Take precise and complete messages, then transmit them quickly to the relevant persons
• Manage hold times, simultaneous calls, and priority requests with efficiency and courtesy
• Keep internal directories, transfer instructions, and tracking tools up to date
• Report technical incidents or difficulties in call routing
• Ensure compliance with confidentiality requirements and contribute to conveying a positive image of the company during every exchange

Profile ##

• Training in commerce, hospitality, customer relations, or training deemed equivalent
• Confirmed professional experience of more than 3 years as a telephonist, within a telephone switchboard or in a function involving sustained call management
• Excellent command of French and very good level of English, allowing for ease in managing daily telephone exchanges with international interlocutors; any other language is an asset
• Good command of standard office tools and ease with telephony systems and digital directories
• Residence in Switzerland

Required Qualities ##

• Excellent sense of service and ease in telephone relations
• Clear elocution, warm and professional tone, and great listening ability
• Reactivity and ability to manage a sustained flow of calls while respecting priorities
• Patience, self-control, and courtesy, including during difficult exchanges
• Rigor in taking messages and absolute discretion in the handling of information
• Ability to maintain attention and constant reception quality throughout the day
• Sense of organization, autonomy, and team spirit

Temporary 1 year to be filled as soon as possible