Customer Service Representative 80 %

1. Januar 2027 Work location: Bern 40% Remote Work Take the chance to support our team for a fixed term of one year and gain exciting insights into HR work. In your role as a central contact point for personnel and salary matters, you will process and coordinate diverse requests and ensure efficient and customer-oriented handling. In the event of successful cooperation and mutual interest, interesting opportunities for internal development as well as for long-term employment in our team will also present themselves to you. Your tasks <br /> • Receipt and prioritization of inquiries (telephone, mail, system) • Independent processing of standard cases (technical & technical) • Support with access, login and application questions • Forwarding of complex matters including transparent communication • Participation in knowledge management and process optimizations • Collaboration in the payroll administration team <br /> Your profile <br /> • You have a commercial basic education or a comparable training • It is an advantage if you have already been able to gain initial experience in ICT support or in SAP • You have experience in customer service, ideally in the public sector • You possess quick comprehension, as well as a expeditious and structured way of working • You have very good written and oral German skills, furthermore we expect very good French skills (C1) <br /> We offer you <br /> • A good working atmosphere with an upbeat team and great people • Responsible hub function with high visibility • Development opportunities within the teams • Support for your personal and/or professional further training • Annual working hours and home office possibilities • A centrally located workplace next to the Marzili and the Aare <br /> Contact Curious? Your contact for questions: Reto Hügli, Teamleiter ZGL, Telefon +41 31 633 80 82 The Amt für zentrale Dienste der Bildungs- und Kulturdirektion (BKD) is, as an internal service provider, responsible for the correct classification and salary payment to teachers, the awarding of scholarships, IT in the BKD, finance and accounting, the reception/telephone switchboard and the facility management of the BKD. https://www.bkd.be.ch/de/start.html