Administrative Assistant 80-100%

• 29 July 2026 • 80 - 100% • Indefinite duration • French (Mother tongue) • Rue Caroline 7bis, 1003 Lausanne • Log in to see the jobup.ch salary estimate At PROCOM, we do much more than coordinate services: every day we create links between deaf, hard-of-hearing, and hearing people all over Switzerland. Our mission is to make communication accessible to everyone. Thanks to our sign language interpreters, our telephone, video, and text relay services, as well as our digital solutions, we actively contribute to a more inclusive society. To strengthen our Lausanne team, we are looking for a committed, organized, and solution-oriented person as: Administrative Assistant 80-100% Your mission Within a motivated and benevolent team, you will play a key role in the coordination of our services in French-speaking Switzerland. Thanks to your sense of organization and your service spirit, you will help ensure that every request is handled efficiently and that the right people are in the right place at the right time. Your main responsibilities • Ensure the management of sign language interpretation requests (creation of mandates, planning, assignment, and confirmation of interventions) • Verify requests and answer questions from our internal and external partners • Check intervention reports and client validations by telephone and email • Prepare offers for continuing education, events, and other services • Prepare quotes intended for Disability Insurance (AI) • Check AI decisions as well as costs and requests for revision • Elaborate intervention plans • Advise and support internal and external partners on questions related to your field of activity Your profile You appreciate environments where organization, communication, and teamwork are essential. You maintain an overview even when several files are progressing in parallel. You specifically bring: • A CFC in commercial employment or an equivalent training • A few years of experience in an administrative, planning, or coordination position (experience in a non-profit organization is an asset) • Excellent mastery of Microsoft 365 (Outlook, Word, Excel, and Teams) • Knowledge of ABACUS, an advantage • Knowledge of the Swiss social insurance system, particularly AI • An excellent capacity for analysis and understanding of complex situations • French as a mother tongue; knowledge of German and/or Italian represents an asset • A reliable, rigorous, discreet, and service-oriented personality • An excellent sense of communication and a true team spirit • The desire to discover the world of deaf people and to learn sign language • What we offer you • Meaningful work within a recognized foundation. • A varied, autonomous, and stimulating activity. • A committed, collaborative, and benevolent team. • A modern working environment where your ideas are welcome. • The opportunity to contribute every day to a more inclusive society. Want to join us? Then we look forward to meeting you! Send us your complete application file by email. PROCOM - Fondation d'aide à la communication pour sourds Rue Caroline 7bis 1003 Lausanne www.procom.ch