Head of Land Operations 100 %

• 19 August 2026 • 100% • Indefinite duration • Bern Your area of responsibility • Global responsibility for the operational operation of the casino • Direct management, development and coaching of subordinate sector managers • Quality assurance of service, customer experience and operational excellence • Responsibility for security, compliance and regulatory requirements • Global responsibility for infrastructure, technology, facility management and investments • Responsibility for budget, resources and operational performance • Direction of strategic and cross-functional projects What you bring • Successful experience of several years in a comparable management function • Higher education (HF, FH or university) in business management, hotel management, security management, or continuing education at MAS or MBA level • Pronounced entrepreneurial and analytical spirit • Solid operational and regulatory knowledge in the areas of security, cash management, technical infrastructure, service quality, compliance and player protection • Marked skills in leadership and social relations • Knowledge of the Federal Act on Money Games (BGS) as well as the corresponding ordinances or the willingness to acquire them quickly • Very good knowledge of German orally and in writing as well as good knowledge of English, French is an asset • Availability for flexible schedules, including evenings, weekends and public holidays • Clean criminal record (extracts from the criminal record and the debt enforcement register will be requested upon signing the contract) What we offer • A key position with responsibilities as a member of management with a direct reporting line to the CEO • The possibility to actively shape the future of Grand Casino Bern and to drive lasting changes • A demanding and varied field of activity in a unique environment with great autonomy and short decision-making processes • Maneuverability for the development of the casino operations, service quality and operational excellence • A modern infrastructure and a workplace located in the heart of Bern • Company restaurant, social benefits and other recognitions • Participation in activities promoting health