Team Leader IT Service Operation

Your tasks

• You lead your team technically and disciplinarily (incl. recruitment, employee development, target agreements, employee appraisals and budget responsibility). In doing so, you promote an open feedback, learning and performance culture
• You are responsible for the establishment and continuous further development of a professional IT Service Operations in terms of processes, methods, tools and governance
• You ensure the high-quality, stable and cost-efficient provision of our infrastructure, cloud, workplace and application services throughout the entire lifecycle
• You control and coordinate our external IT service providers, conduct service reviews, monitor the agreed services and initiate continuous improvement measures
• You actively support your team in day-to-day operational business

Your profile

• You have completed a degree in computer science (or comparable) and bring several years of experience in IT operations (infrastructure, cloud, workplace)
• You already have initial or several years of leadership experience and know how to motivate, develop and successfully lead teams
• You have sound knowledge of IT Service Management (ideally according to ITIL) as well as in the management of external IT service providers and outsourcing partners
• You think entrepreneurially, act in a solution-oriented manner and take responsibility for results and service quality
• You convince through a structured, independent and proactive way of working as well as through strong communication and negotiation skills
• Customer and service orientation are your top priority, while at the same time you possess the necessary assertiveness.

We at Visana shape the future of insurance - and in doing so, we put people at the center.

Do you want to make a difference? Then you've come to the right place!

Visana, with 922'149 private and 16'330 corporate customers, is a leading Swiss multi-line insurer based in Bern. We accompany our customers in a wide variety of life situations - from health and pension to housing and mobility to individual solutions for companies.

Take the next career step now - our team looks forward to meeting you too!