Group Leader Specialist Support Customer Service Center (w/m/d)

Become part of our team! Our Customer Service Center (KSC) processes around 2 million customer contacts per year and is present with over 200 employees at 4 locations in 3 language regions. To strengthen our Service Excellence Team, we are looking, effective immediately or based on availability, for a committed leadership personality who is responsible for the Specialist Support team of the Customer Service Center and actively drives its further development. Application questions instead of motivation letter Share What awaits you? ## • Personnel and technical leadership of the Specialist Support group with 9 employees at the St. Gallen location • Ensuring efficient, high-quality specialist support for the KSC and Raiffeisenbanken (telephone & ticket system) • Further development and optimization of banking-related, procedural, and future sales-supporting processes • Control and ensuring compliance with processes, quality standards, and defined KPIs • Close cooperation with internal interfaces as well as active co-shaping of Service Excellence in the KSC (incl. projects and initiatives) What do you bring with you? ## • Higher education (HF/FH/Uni), ideally with a banking or business administration orientation • Several years of experience in customer service, contact center, or banking environments, preferably in specialist support or in process-related roles • Leadership experience as well as a pronounced ability to develop and empower employees • Strong conceptual skills as well as a high affinity for systems, processes, and digital solutions • Analytical, structured, and solution-oriented way of working with very good communication skills and stylistically confident German