Assistant Quality & Development Manager 100%

Assistant Quality & Development Manager 100% (m/f) by arrangement Assistant Quality & Development Manager 100% (m/f) by arrangement An icon among hotels: in 1873, the history of the Bürgenstock Resort Lake Lucerne began - a history that continues to impress and touch to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for brilliant moments that remain in memory. Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two overnight options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior) and the Taverne 1879 (3*), are available to guests. Each of these houses understands how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world, but also a workplace with an excellent corporate culture. The resort holds 4th place among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment and leisure, and received the official certification as "Great Place to Work" of Switzerland 2025. Two awards that fill the entire team with pride. To reinforce our Housekeeping team, we are looking for, immediately or by arrangement, a This task includes ensuring cleanliness and value preservation throughout the house, the control of rooms as well as public areas and the coordination of all arising work in housekeeping. You are responsible for the instruction of employees, you support ongoing training and thus ensure guest satisfaction. Quality assurance: support and partial management of regular quality controls of guest rooms, public areas and back-of-house areas according to Forbes and LQA standards. Analysis of inspection results, guest feedback and audit results to identify trends, risks and improvement potentials. Support in the preparation, implementation and follow-up of Forbes and LQA audits. Training & Development: support in the coordination and implementation of training programs for housekeeping employees with a focus on luxury service standards and operational excellence. Implementation of coaching, on-the-job training and refresher training. Support of leadership development initiatives for supervisors and coordinators. Operational support: sparring partner for housekeeping supervisors and operational support during high occupancy or special events. Reporting & Compliance: support with quality reports, audit follow-ups and compliance with hygiene, safety and sustainability standards. You have completed training as a hotel specialist or a comparable qualification, further training as a vocational trainer, several years of experience in housekeeping as well as leadership experience in the hotel industry - ideally in the luxury segment - and convince through your high level of initiative, your professional appearance as well as fluent German and English skills. Professional experience in a comparable position is an advantage. A versatile activity awaits you with fair employment conditions in a unique local recreation area. Seize this unique opportunity of a varied task with the potential to learn and to be able to contribute to the success of the new world-class resort in the heart of Switzerland. We look forward to your complete application documents including cover letter, work certificates and photo. Awards: Swiss Location Awards «Switzerland's best meeting location» World Travel Awards «Switzerland's Leading Luxury Hotel 2024» World Spa Awards «World's, Europe's & Switzerland's Best Hotel Spa 2024» LHW Membership Awards «Remarkable Experience Award 2023» Great Place To Work 2025 The New York Times' «52 Places to Go in 2018» Travel + Leisure «500 List 2021» Handelszeitung «Bester Arbeitgeber im Hospitality Sektor 2023» Falstaff Magazine «Best Hotel in Switzerland - Nr. 1» Wine Spectator 2024 «Best Award of Excellence» Swiss Bar Awards «Best Hotel Bar» BÜRGENSTOCK HOTELS AG Alvarino HR Business Partner Bürgenstock 30 6363 Obbürgen Phone jpid5e9edadjm jit0731jm jiy26jm