Housekeeper

Housekeeper Department: Housekeeping Reporting line: Under the responsibility of the Property Manager Workplace: Luxury hotel establishment – private residences and prestige chalets. Contract type • Seasonal CDD • Full time • Variable hours including weekends, public holidays and periods of high activity Job Mission The Housekeeper is responsible for the organization, supervision and control of the daily activities of the Housekeeping department. He/She ensures an irreproachable level of cleanliness, presentation and comfort in the rooms, suites, apartments, chalets and common areas, in accordance with the quality standards of the establishment. He/She manages the teams and actively contributes to customer satisfaction. Main Responsibilities Team Management • Organize, distribute and supervise the daily work of Chambermaids and Valets, Linen Room Attendants and Housekeeping Porters. • Develop work schedules in collaboration with management. • Welcome, integrate and train new employees. • Support the development of the team's skills. • Control the quality of work performed and ensure compliance with the establishment's standards. • Ensure compliance with internal rules, safety instructions and Housekeeping procedures. Quality Control • Inspect rooms, suites, apartments, chalets and common areas before they are handed over to clients. • Guarantee an irreproachable level of cleanliness in accordance with luxury hotel standards. • Ensure the proper presentation of rooms and compliance with setup procedures. • Inspect VIP rooms and special requests. • Ensure the follow-up of customer complaints and implement necessary corrective actions. Operations Organization • Coordinate daily activities with Reception, Maintenance, the Spa, Room Service and other departments. • Manage priorities according to arrivals, departures, stay-overs and special requests. • Participate in daily briefings. • Ensure communication between the different services to guarantee an excellent customer experience. Management of linen, equipment and stocks • Supervise the management of hotel linen and uniforms. • Control stocks of cleaning products, linen, guest amenities and consumables. • Participate in inventories. • Ensure the proper maintenance of equipment and report any failure. Hygiene, safety and environment • Guarantee compliance with hygiene, safety standards and internal procedures. • Ensure the proper use of cleaning products. • Control the application of HACCP procedures when applicable. • Participate in the establishment's environmental approach and promote good practices. Customer Relations • Guarantee a personalized service meeting the expectations of a demanding international clientele. • Handle special customer requests with reactivity and professionalism. • Manage lost and found in accordance with internal procedures. • Ensure absolute respect for confidentiality and discretion. Profile sought Training • Training in hospitality, Housekeeping or hotel management. • Additional training in management is an asset. Experience • Minimum 3 to 5 years of experience in Housekeeping. • Significant experience as a Housekeeper or Assistant Housekeeper. • Mandatory experience in a high-end or luxury hotel establishment (4 or 5 stars, palace or prestige residences). Technical Skills • Excellent mastery of hotel cleaning techniques. • Knowledge of luxury hotel quality standards. • Mastery of team management. • Good knowledge of cleaning products and Housekeeping equipment. • Mastery of IT tools and hotel management software. • Management of stocks and inventories. Personal Skills • Leadership. • Sense of organization. • Excellent communication skills. • Keen sense of detail. • Team spirit. • Discretion and confidentiality. • Reactivity. • Ability to manage priorities and unforeseen events. • Sense of customer service. • Exemplarity. Languages • French and professional English. • Any other language is an asset. Special Conditions • Work in variable hours including weekends and public holidays. • Frequent movement within the different areas of the establishment. • Respect for presentation standards and wearing the uniform. • Absolute respect for the confidentiality of information relating to clients. Performance Objectives • Guarantee a level of quality in accordance with the establishment's standards. • Ensure excellent customer satisfaction. • Optimize the organization of the Housekeeping service. • Develop team skills. • Guarantee compliance with budgets, stocks and internal procedures. • Contribute to the image of excellence and prestige of the establishment. Desired Qualities • Natural leadership. • Sense of excellence. • Organization and rigor. • Spirit of initiative. • Analytical capacity. • Sense of responsibility. • Excellent stress management. • Versatility. • Availability. • Customer orientation.