Team Leader Patient Management - Emergency Center for Children and Adolescents

The emergency centers for adults and children / adolescents of the Inselspital are available for patients and their relatives 24 hours a day, 365 days a year. Patient management ensures administrative admission and supports the medical and nursing teams in a dynamic and demanding environment. As a team leader, you will lead around 15 employees professionally, personally, and organizationally. Together with your team, you will ensure reliable 24-hour operations and actively help shape the further development of patient management. What awaits you <br /> • Participation in the definition of departmental goals as well as the derivation and implementation of the corresponding team goals • Ensuring demand-oriented duty and deployment planning in 24-hour operations • Responsibility for the recruitment, introduction, support, and further development of employees • Ensuring complete, correct, and timely administrative patient admission • Guaranteeing a binding flow of information within the team as well as towards the relevant interfaces • Active co-design and implementation of process optimizations, digitalization, and automation projects • Processing and coordination of complex operational situations in daily business • Operational collaboration as a patient manager in the emergency center <br /> What you bring with you <br /> • Completed commercial, medical-administrative, or comparable service-oriented vocational training • Several years of professional experience in healthcare, preferably in patient admission, patient administration, or in an emergency environment • Proven leadership experience; further training in leadership, management, or organization is an advantage • Good knowledge of the Swiss social insurance system and administrative admission processes • Very good German skills in speaking and writing as well as good oral skills in French and English • Confident handling of digital work tools and a strong affinity for digitalization and automation • Strong organizational, communication, and conflict resolution skills • High service orientation with a calm, binding demeanor -- even in hectic or stressful situations <br /> Our offer <br /> • A responsible leadership position with real creative freedom at a central interface of emergency care • Active co-design of processes, digital ways of working, and the strategic further development of patient management • A varied activity in close cooperation with different professional groups • A structured induction with personal support when starting the new role • A collegial team that relies on reliability, mutual support, and partnership-based cooperation <br /> Questions about the position? Further information will be gladly provided by Margret Nadenbousch Head of Patient Management Emergency Centers and Specialized Revenue Assurance +41 31 664 28 21