Customer Service Specialist – Technical / ONP 100%

Are you a committed team player who recognizes customer needs quickly and delivers uncomplicated solutions?

Do you share our values, focus on the essentials, and always keep what you promise?

Then you fit perfectly into our modern Contact Center in Biel!

Customer Service Specialist – Technical / ONP 100%

As Customer Service Specialist – Technical & ONP, you are responsible for processing customer inquiries in the area of technical mobile support as well as number portability.

Your tasks

• Processing customer inquiries and tickets that require in-depth technical analysis.
• Diagnosis and solution of problems related to calls, SMS, mobile data, roaming, voicemail, SIM/eSIM and other mobile services.
• Carrying out the required checks in the various technical tools and internal systems.
• Processing inquiries related to the porting of mobile and fixed-line numbers (MNP/FNP).
• Analysis and solution of rejected, blocked or erroneous portings.
• Ensuring the follow-up of activations, number transfers and work orders.
• Contacting customers when additional information or checks are required.
• Cooperation with internal teams such as Customer Care, Retention, Back Office, Service Solution and IT.
• Escalation of complex incidents to the responsible specialist departments, if necessary.
• Clear and complete documentation of every processing in the internal tools.
• Ensuring compliance with processes, deadlines and quality standards.
• Participation in the continuous improvement of processes as well as in the identification of recurring problems.
• Ensuring a professional, efficient and solution-oriented customer experience, if possible already at the first contact.

Your profile

• Basic training with EFZ qualification or comparable technical training.
• Strong analytical thinking skills, high willingness to learn and a structured, solution-oriented way of working.
• Business fluent German in spoken and written form as well as good English skills; French and/or Italian are an advantage.
• Great interest in digital tools and the telecommunications industry.
• Your personal qualities make the difference: reliability, communicative strength, punctuality.

We offer

• Monthly premium from the 3rd national language
• Monthly salary paid in 13 monthly installments
• Up to 20 % home office depending on the area of responsibility
• 5 weeks vacation
• A modern and inspiring working environment
• Strong social benefits as well as flexible and advantageous pension provision
• Free mobile subscription valid throughout Europe
• Exclusive offers and discounts on our products and services

Work location: Biel

Have you always dreamed of working in a unique and diverse environment? Then we definitely want to get to know you!

A criminal record extract without entries as well as an extract from the debt collection register from the debt collection office will be required upon employment.

Apply directly online!

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