ICT-Support Specialist L1/L2 - Jobsharing möglich

To strengthen our ICT team, we are immediately looking for a committed, service-oriented person as an ICT Support Specialist L1/L2 (m/w/d). Alone or together with a second specialist, you will take responsibility for a smooth ICT operation and ensure professional support for our employees. ICT-Support Specialist L1/L2 (m/w/d) - Jobsharing möglich Your tasks Responsibility for first- and second-level support according to the service catalog – without on-call duty Processing of support requests as well as close cooperation with the ICT team and external service providers Support with rollouts, maintenance work, and system and client migrations Administration and maintenance of user accounts, authorizations, Microsoft-365 licenses, and access rights Installation, configuration, and maintenance of the client and workplace environment Analysis, coordination, and escalation of complex incidents and requests to third-level support Creation and ongoing maintenance of ICT documentation and knowledge databases Participation in ICT projects and support with employee training Maintenance of the ICT warehouse and test and laboratory environment Your profile Completed training in computer science EFZ (field of platform development/system technology) or equivalent training Several years of professional experience in ICT support in a comparable position In-depth practical experience in a versatile Microsoft system landscape (Windows clients, Microsoft 365, Intune, Azure/Entra ID, servers, network, printers, telephony, storage, and cloud services) Very good German language skills and good English language skills in writing and speaking; knowledge of other languages is an advantage Distinct service orientation and a structured, independent, and reliable way of working Analytical thinking, high initiative, and quality awareness Enjoyment of teamwork and continuous improvement of ICT processes Knowledge of business processes in an industrial company is an advantage Microsoft-, ITIL-, or ITSM-certifications are an advantage Driver's license category B is an advantage Jobsharing – successful together This position is also suitable for job sharing. Two qualified specialists share the responsibility, coordinate their tasks independently, and together ensure high service quality. The model offers flexibility, promotes knowledge transfer, and creates an optimal balance between work and private life. Interested? We look forward to getting to know you! Click on «Apply» now! jpid055333bjm jit0727jm jiy26jm