Head of Department Ambulatory Residential Support with Case Management

Most department heads in the social sector carry responsibility without decision-making authority. With us, what you decide is stated in writing. Before your first working day.
Hestia accompanies people with mental impairments and addiction disorders in their own apartments. Ambulatory. Within the service mandate of Behindertenhilfe Basel-Stadt. Certified according to the guidelines of SODK Ost+ via SQS.
We are a small institution with short paths. What is decided here is visible in an apartment the next day.

What you decide

• You allocate the cases in your department.
• You apply for the IHP level at the Behindertenhilfe.
• You terminate a support service when the defined stop criteria apply.
• You manage the agenda and content of the department meeting.
• You have your own department budget.

These rights are documented in the role profile.

What you are responsible for
Impact on the case. Case management, IHP classification, time budget, status meetings, contact person meetings, harm reduction agreement. You manage your own cases. You know the apartments where our work takes place. You take on mandates for probation services within the framework of legal instruction.
Steering the department. Capacity, utilization, contribution margin, travel allowance, on-call duty. Proof of quality and audits. Supervisory meetings with the Behindertenhilfe.
Leading people. Induction, goal setting, peer supervision, competence development. You make patterns visible and feed them back to the management. You receive 30 percent of your workload as protected leadership time, fixed in the weekly schedule.

Structure.
Hestia is currently building a responsibility architecture: stop criteria, decision logic, structures, impact definitions. You lead the stop-meeting of your department. You bring your agenda items with a data basis into the evaluation. Much is currently being created. You help build it.
Data administration and processing:
You introduce the AI-supported case documentation and set the data protection rules for your department: which data goes into which system and which never does. You evaluate utilization and time budget.

What you bring

• Bachelor in Social Work or equivalent degree
• Leadership experience or leadership training
• Experience in outreach social work, addiction work, and social psychiatry
• Certainty in Swiss social and social insurance law, in ZGB and in StGB, at federal and cantonal levels
• Knowledge of IHP (Individual Help Plan) or the willingness to acquire this within the first 90 days
• Proficiency with Microsoft 365, cloud software, and AI-supported tools. You use them and you lead their use in the team.
• German at native level, spoken and written
• Self-reflection. Calmness in a crisis. And the ability to end something.

What you will find. Without sugarcoating.

• A clientele in partly precarious living conditions, with direct contact points to the drug scene.
• A small team in which every role is visible and every gap is equally so.
• An organization in the middle of an organizational development process. Much is under construction.
• A management team that delegates decision-making rights and records them in writing.

What we offer

• Remuneration according to the salary system of the Canton of Basel-Stadt
• 30 percent of the workload as protected leadership time
• Own laptop, business mobile, web-based access to all systems
• Regular case and team peer supervision, access to external supervision
• Continuing education budget
• Workplace at Klybeckstrasse 95, a few minutes from the Kleinbasler Rhine bank, with a variety of social institutions in the building

The application process

1. Application. CV and one paragraph about a situation in which you ended something.
2. Interview with the management. 60 minutes. You will receive the complete role profile with all decision-making rights in advance.
3. A full day in the department. You see the work. The team sees you.
4. Decision. Within ten working days after the third step.

We are looking for a person who takes responsibility because it is granted.
Workload 80 percent, permanent position
Start 1. March 2027
Work location Klybeckstrasse 95, 4057 Basel
Department Ambulatory Residential Support
Contact Rolf Quensel, Managing Director | rolf.quensel@hestia-sdl.ch | 079 193 81 11
Application Via email to rolf.quensel@hestia-sdl.ch