Specialist in Asylum and Return Counselling (a)

Working for the canton of Luzern means helping to shape the future - that of the canton, its inhabitants, and not least your own. More than 7'000 employees in 200 different professions contribute daily to the excellent quality of life in our canton. The Office for Migration is the point of contact for foreign nationals who wish to work or live in the canton of Luzern. It also assumes federal tasks in the area of asylum and foreign nationals law. The "a" in the job title stands for "all`. The canton of Luzern stands for diversity and variety. Specialist in Asylum and Return Counselling (a) # 100% | Luzern | Entry immediately ## Every day, you meet people from all over the world with different stories and cultures. You build bridges on the path to voluntary return - with respect, clarity, and interest in others. Your tasks • You conduct return counselling interviews and support individuals in organizing their voluntary return to their home country - empathetically and solution-oriented. • You conduct interviews and exit discussions in various languages and contribute to the procurement of travel documents. • You process applications for canton changes, family reunification, and entry and exit restrictions independently and in sole dossier management. • Exchanging information with authorities, institutions, and advising customers is part of your daily routine, as is direct contact on site. • You carefully draft demanding statements, criminal complaints, and statements in appeal proceedings - as well as correspondence with customers, legal representatives, and authorities. Your profile • With a commercial basic training or a (university of applied sciences) degree and several years of professional experience, you bring a solid foundation. • Additional training in the field of communication, migration, or administration is an advantage - but not necessarily a requirement. What counts is your ability to acquire missing knowledge independently and quickly. • Laws and regulations are not just rules for you, but guidelines - you act in the sense of the greater whole. • Good oral foreign language skills in English and French enable you to exchange information directly; additional languages such as Italian or Spanish are a plus. • Complex factual issues challenge you - you think in a networked way, quickly grasp connections, and keep an eye on political backgrounds. Department of Justice and Security Office for Migration Marisa Imbach Head of Asylum and Return Counselling +41 41 228 6031