Senior System Engineer

Tasks that challenge you and make you better every day ## • Installation, configuration, operation and maintenance of customer infrastructures according to maintenance contracts • Competent advice, support and care of customers on-site and by telephone • Independent collaboration in the area of Incident and Problem Management at 2nd and 3th level support incl. support of the ServiceDesk for troubleshooting • Responsible for updating all ITSM modules (tickets, tasks etc.) and monitoring systems • Escalation and triage to 4th level support and external partners • Independent implementation of changes from analysis through conception to realization within the framework of UMB Change Management • Project collaboration on large-scale projects where the customer has the responsibility for the flawless implementation of sub-projects or work packages • Lead identification in the sense of up- and cross-selling and communication to the Account Manager, Service Delivery Manager and Team Lead • Participation in specialist events and targeted UMB Academy courses • Compliance with current team regulations incl. timely reporting of services • Receiving and processing incidents in the service desk via ITSM tool • Providing top service on-site together with your team colleagues and helping to develop further What you bring with you ## • Completed technical vocational training with specialist further training • High customer orientation as well as enthusiasm for direct customer contact • Pronounced understanding of service, commitment and sense of responsibility • At least 5 years of experience in larger environments or IT providers • Confident appearance and negotiation skills • Independent, structured and reliable way of working • Resilience, perseverance and flexibility • Very good German skills in speaking and writing. (Mother tongue is not a requirement.) • English skills are an advantage With these strengths, you are top for the job ## Your profile - how you work • You enjoy working independently, are constantly learning, developing yourself and contributing new ideas. • You are a team player - professional exchange is highly valued with us. • You have analytical skills and a quick grasp. • Quality is important to you and you can express yourself appropriately for the addressee both orally and in writing. That's why your application is worth it • Up to 9 weeks of vacation possible - for your time off • Industry-wide known events - for the team spirit • We promote cohesion and live an open corporate culture As a multi-award winning "Great Place to Work" employer, we find our new colleagues mostly through recommendations - or through job advertisements like this one. Please no dossiers from recruitment agencies - thank you!   Back !