IT Service Desk Employee 80-100% (m/f/d) / Permanent

Introduction

For our customer, we are looking for a committed personality who takes responsibility, contributes their own ideas, and wants to develop in an open, collegial environment.

Type of work

• You process inquiries and incidents via telephone, remote support, and ticket system.
• You analyze faults, limit them, and resolve them as independently as possible.
• You provide support for Windows Clients, Microsoft 365, Office, and collaboration solutions.
• You maintain the knowledge base and continuously develop solutions.
• You work according to ITIL standards and contribute to a high service quality through your clear communication.

Requirement profile

• Completed basic IT training (e.g., ICT-Fachmann/-frau EFZ or Informatiker/-in EFZ).
• Experience in Service/Helpdesk and 1st Level Support.
• Good knowledge of Windows, Microsoft 365, and Entra ID; network knowledge is an advantage.
• Analytical, solution-oriented, and independent way of working.
• Very good German and good English skills; French is an advantage.
• Customer-oriented appearance, team spirit, and reliability.

Are you looking for an interesting challenge? Do not wait any longer, Karthiga Sutha looks forward to your complete application documents.
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