Technical Support Coordinator (Internal) - After-Sales Service & Customer Assistance

• 08 July 2026 • 100% • Indefinite duration • 1636 Broc • Log in to see the jobup.ch salary estimate Thank you for viewing this advertisement! Our recruitment agency (FOKUS Talent) specializes in high-tech sectors. We support about a hundred boards of directors, executives, and HR managers in Switzerland and internationally on key recruitments for the evolution and development of their structures. Behind this advertisement, there is a company looking for your skills and expertise. At the end of the recruitment process, it will offer you a permanent contract (CDI) with a long-term goal (we do not do consulting or temporary staffing). Technical Support Technician (Internal) - After-Sales Service & Customer Assistance Company & context: The company, based in the canton of Fribourg, specializes in the manufacturing of high-tech industrial machines sold worldwide. As part of its development, it wishes to strengthen its internal after-sales service team by integrating a generalist Technical Support Technician. Your mission will be to provide remote technical support, diagnose and resolve customer problems, and contribute to the continuous improvement of products and services. Your responsibilities: Hotline Management: Answering customer calls by telephone, email, or via remote support tools. Technical diagnosis: Identifying technical problems and guiding customers through their resolution. Technical assistance: Accompanying customers by providing them with precise instructions to resolve their problems. Intervention planning: Coordinating on-site interventions based on needs and available resources. Occasionally, you may be required to intervene directly at customer sites. Workshop repairs: Performing repairs, mechanical adjustments, and pre-assemblies in the workshop if necessary. Customer training: Training users on the correct use and maintenance of equipment. Spare parts management: Supervising and organizing the parts necessary for repairs and interventions. Internal collaboration: Working in close relationship with the engineering, R&D, logistics, and purchasing teams to share feedback and improve product reliability. Documentation & reports: Writing detailed reports on interventions, diagnoses, and repairs performed. Profile sought: Proven experience in technical support, after-sales service, or maintenance in an industrial environment. Technical training in mechanics, automation, electronics, or industrial electricity. Ease in diagnosing and resolving technical problems remotely. Ability to manage multiple requests simultaneously and prioritize effectively. Experience in spare parts management and maintenance logistics is appreciated. Very good level of French, and English or German for assisting international customers. Good mastery of IT tools and after-sales service management software. Recruitment process: Please apply directly on our career page so that your application can be processed as quickly as possible. If your profile matches the position, we will contact you for an initial confidential telephone discussion. In case of a technical problem, contact us directly at jobs @ fokustalent .ch. Cooptation: This position does not suit you, but you know someone who might be interested? Do not hesitate to share this advertisement! Our referral program offers a reward to the sponsor of a candidate who signs with our client. Find more offers in the technology field at www.FOKUStalent.com