Employee Customer Service 100%

Employee Customer Service (m/w/d) 100% Employee Customer Service (m/w/d) 100% The Selecta-Gruppe, which has its headquarters in Switzerland since 1957, is Europe's leading provider of coffee and innovative FoodTech solutions in the workplace and public spaces. Every day, we supply more than 10 million people in 16 European countries with premium coffee and drinks, snacks, and fresh meals. Our success with an annual turnover of 1.4 billion Euros is due to our approximately 6,000 highly qualified, committed, and passionate Selecta employees, who create millions of moments of joy for our customers and their consumers every day. Sustainability is an integral part of our business activities and focuses on the key areas where we can make a positive contribution. Work location Kirchberg BE Start of work immediately or by agreement Main tasks Direct contact person for customers in case of complaints, technical questions, complaints, feedback discussions, and more Owner of customer claims and requests E2E Offers 1st-level support for customers Organizes technical support Keeps the customer informed Ensures customer satisfaction Works closely with other departments to ensure problem-solving Initiates proactive improvements for customers (e.g., planogram adjustments, preventive maintenance, etc.) Coordinates machine installations with the customer and other involved departments Training Experience in remote client support or in a comparable service function Preferably high technical understanding (machine knowledge, system knowledge) Profile High communication skills to de-escalate situations if necessary Multitasking skills Fluent in national languages (DE & FR) Quick understanding Open-minded High service orientation: customer satisfaction as the top goal High product and service understanding of Selecta Special Apply Have we sparked your interest? Then we would like to get to know you. We look forward to your application. Please apply online on the Selecta career portal. Applications by email or post will not be considered. Apply online now jidb832edcjm jit0522jm jiy26jm