IDP System Engineer 80 - 100%

• 27 July 2026 • 80 - 100% • Permanent • Opfikon Your mission with us Are you passionate about innovative technologies and do you wish, through your sense of service, to contribute to our ability to provide our BPO services reliably and with high quality? As a member of our Customer Success team, you ensure that the Intelligent Document Processing (IDP) platforms of our scanning and BPO center operate reliably and are continuously developed. You analyze technical challenges, implement adjustments, and ensure, with your colleagues, that the platforms remain stable and high-performing at all times. Thanks to your technical understanding and solution orientation, you make a decisive contribution to guaranteeing the stability of our IDP platforms and thus the quality of our BPO services in the long term. What you will do with us • You ensure the reliable operation of the Intelligent Document Processing (IDP) platforms of our scanning and BPO center by continuously monitoring their performance and system availability. • You analyze and resolve technical malfunctions detected during monitoring and ensure that incidents and service requests are processed within the agreed timeframes. • You implement change requests and actively contribute to the continuous development of our platforms. • With the team, you ensure that the agreed service hours are respected and that on-site technical support for our scanning and BPO center is guaranteed. • You support our BPO Service Managers with technical client requests. • You identify potential optimizations and actively participate in the improvement of our processes, services, and internal IDP platforms. • You document technical configurations, adjustments, and modifications in a clear and structured manner. • You share your knowledge within the team and contribute to the construction and maintenance of our technical expertise. What characterizes you • You are service-oriented, helpful, and remain calm even during periods of high activity. • You are proactive, structured, and can easily prioritize your tasks. Working independently with regular team exchanges is a matter of course for you. • You enjoy analyzing technical problems and logs to develop sustainable solutions. • You have already acquired professional experience in a similar technical function (preferably in first or second-level support). • Experience in input management or IDP is a great advantage. • You have initial or continuous training in IT or equivalent qualifications. • You are proficient in German and English in writing and speaking in a professional context. This working environment awaits you • Responsibility & autonomy: with us, you quickly take on responsibilities and contribute to shaping the company with your ideas. Our communication is respectful and solution-oriented. • Perspectives & learning culture: we regularly discuss your internal development and offer you many opportunities for professional and personal training. • Work flexibility: in this role, you are primarily on-site, with the possibility of working one day per week remotely. • Central locations: our three offices are located in the center and close to public transport. In our office kitchens, all employees can help themselves to coffee, tea, and fruit. Large tables offer space for a shared breakfast or lunch. • Family environment: we work in a simple and transversal way in a team. With us, hierarchies are flat and decision-making paths are short. We approach new topics or complex tasks together. • Events & conviviality: whether it is during the big summer event, the ski weekend, team events, or simply over a drink after work - we also have fun together outside of work. Here are the next steps Our application process is fast, personal, and simple: we review your application with the relevant department. If your profile matches our search, we will organize a virtual interview with you. If we are mutually convinced, we will then invite you to an in-person meeting at our premises, where you can meet your future colleagues. In the meantime, follow our activities on LinkedIn and Instagram.