Customer Service Employee 20% (m/f/d)

Basel St. Jakob *|* Part-time 20% *|* permanent *|* 01.09.2026 *|* Customer Service Employee 20% (m/f/d) # Every visit is something special - and that is exactly how we align our service. With team spirit, agility and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our stores and online. Do you love a dynamic environment and want to contribute your strengths? Then shape the shopping experience of tomorrow with us! ## To strengthen our team in the customer service area, we are looking for a motivated and committed Customer Service Employee, 20%, at the Basel (St. Jakob-Park) location as of 01.09.2026. ## Your responsibility • You take care of customer concerns and complaints and develop solutions quickly and confidently. • You ensure comprehensive and competent advice in the assortment and service area, which includes both our offline and online offerings. • You process webshop orders for our customers via tablet, thus creating a unique, comprehensive shopping experience. • You are the contact point for E-Shop collections and E-Shop returns. • You are an expert for our Manor World Mastercard and our loyalty programs. • You undertake general administrative activities in the back office. Your profile • Ideally, you have completed basic training in retail or the commercial sector. • You have experience in an equivalent activity, preferably in customer service. • You are a communicative personality and enjoy being in contact with different stakeholders. • You can handle a high frequency of customers and maintain an overview even in hectic situations. • You are a team player and value a well-groomed appearance and exemplary manners. • You have good IT skills and are proficient in using common Office applications. • You speak fluent German and advantageously have knowledge of another national language. • You have an impeccable debt enforcement and criminal record extract. Our offer • Staff discounts of 10 to 25% on all product groups, including Manora Restaurants and Food Märkte • Training and further education programs for all levels and functions • 5 to 7 weeks of vacation • 3 weeks of paid paternity leave & up to 4 months of additional unpaid maternity leave possible • Sabbatical of 1-6 months possible after completion of the 3rd year of employment • Company pension fund with a very solid coverage ratio and above-average interest on savings At Manor, we value and live diversity. When recruiting and developing employees, we accordingly commit ourselves to equal opportunities, inclusion and the promotion of diversity. Interested? Then we look forward to your meaningful online application. Simply click on the "Apply" button and let's go! Paper applications unfortunately cannot be processed. We wish to fill this position without the support of headhunters. Your contact Camille Vicquery