Customer Advisor Contact Center & Billing & Payments 80-100%

80 - 100%, Temporary

by arrangement

Chur, Graubünden

IT

Your tasks ##

• Answering telephone customer inquiries in the billing environment
• Support with questions regarding invoices, payments and outstanding amounts
• Arrangement of installment payments and deferrals according to specifications
• Processing of credits, refunds and offsets
• Execution of connection suspensions and unsuspensions
• Correction or cancellation of invoices if required
• Recognizing customer needs and actively creating added value (e.g. switch to online payment, help with self-care, adjustment of payment method, sales)

Our requirements ##

• Experience in customer service, contact center or in a commercial environment is an advantage
• Enjoyment of telephone customer contact
• High customer and service orientation
• Empathic, friendly and solution-oriented communication
• Interest in finance, billing or payment topics
• Independent, reliable and structured way of working
• Confident handling of IT systems and quick comprehension
• Very good German skills C2
• After training, 2 days home office possibility
• Temporary assignment from now until 31.03.2027
• Working hours: Mon-Sat between 08:00 and 18:00
• Place of work: Chur