Customer Advisor: Banking Basel and Home Office

Are you communicative, resilient and do you enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application. We are Callpoint - an owner-managed Swiss Call Center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived. Your advantages • Pleasant working atmosphere, careful training and individual support • Attractive employment conditions according to the collective labor agreement of the Contact Center industry • After the starting salary of CHF 4‘314 (100%), your salary will increase by 4% per year in the first two years • Start on 1.10.2026 or 2.11.2026, workload 80 - 100% possible • After the induction phase, home office is possible (only for employees residing in Switzerland) Your responsibility • You take on customer concerns and complaints by telephone and convince through your competence • You process written customer inquiries and e-mail without errors • You look after our top mandate Postfinance in the banking sector • Working hours from Monday to Saturday from 07:30 to 20:00 • Execute card blocks at the customer's request • Completion of administrative tasks such as handling correspondence • Your profile • Swiss German/German is your native language • French in spoken and written form min. level B2/C1 is mandatory • You enjoy interacting with customers and like working in a lively team • For employment, an impeccable criminal record and debt enforcement register extract is required • Good PC skills are a condition • Experience in customer service and in the banking sector is an advantage • You are looking for a hybrid working model in which you can also work from home Have we aroused your interest? Then I look forward to your online application! If you have any questions, Marion Sägesser is available to you at 058 201 15 88 or via e-mail marion.sagesser@callpoint.ch.