Team Leader Support / Service Desk (100 %)

• 25 June 2026 • 100% • Indefinite duration • German (native language), English (intermediate) • 6300 Zug • Log in to see the salary estimate on jobup.ch Your new challenge as Team Leader Support / Service Desk (100 %) # Your tasks • Leadership and further development of the support team in technical, personnel and organizational terms, including planning, deployment and promotion of the 9 employees and 3 trainees • Overall responsibility for the Service Desk and Field Services, ensuring a stable, efficient support operation and high customer satisfaction • Taking over budget and cost responsibility for the department and active participation in the Operations management team • Continuous optimization of processes, control of relevant KPIs and further development of knowledge management and collaboration with interfaces (including OLA) • Responsibility for IT workplaces, infrastructure (e.g. printers, meeting rooms) and transparent communication in the event of disruptions and service changes Your profile • University of applied sciences degree at Bachelor level or higher, as well as subject-specific and leadership-specific further training • Several years of experience in the ICT support environment (Service Desk, Field Services) and good knowledge of service, quality and operational processes • Sound competencies in ICT service operation, quality management and business basics and KPI control • Pronounced leadership competence with high communication strength, social competence and the ability to develop and control teams effectively • Analytical thinking, structured working methods and high independence in dealing with complex issues and change processes Our offer • Attractive employment conditions and good social benefits • Good opportunities for further training • Varied, responsible activities with direct influence on the digital security of public IT infrastructures • Pleasant environment in a committed team • Annual working hours and home office after the trial period Interested? Then we look forward to your application via the application link. For further information, Christian Kampfer, Head of Infrastructure & Service Operations (+41 41 594 53 06) is available. Your work environment The Office for Informatics and Organization (AIO) is the central provider of IT services for the cantonal administration and the judiciary. As a cross-sectional office, the AIO is responsible for the IT infrastructure of the canton and supports the directorates, the state chancellery, the high court and the administrative court as well as municipalities and administration-related businesses in the use of information and communication technology. With the impetus program «Digital Zug», the AIO ensures the coordinated implementation of the canton of Zug's digital strategy. More information at www.zg.ch/aio. More open positions at: www.zg.ch/stellen