Major Incident and Reliability Manager

Major Incident and Reliability Manager (all) We are looking for you as a customer-oriented Incident and Reliability Manager with a passion for IT Service Management, who is visionary, committed, and team-oriented. You are responsible for the e2e resolution of incidents as well as ensuring stable 24/7 operations for customers and colleagues. The role includes the design of future-oriented service practices in a motivated team. What you move e2e control of all business and IT teams and measures to resolve incidents as well as ensuring stable 24/7 IT operations through rapid restoration of critical services Ensuring adequate communication and governance structure during incidents to guarantee a rapid restoration of operations and to minimize the impact on customers Ensuring compliance with and continuous improvement of IT operations and change standards, governance mechanisms, and documentation guidelines throughout the company Designing and coordinating, as well as contributing to, IT Service Management practices that prevent possible incidents (reliability management) Supporting Senior Management presentations, audits, or regulatory examinations, as well as participating in bank-wide resilience initiatives regarding IT Service Management relevant topics What you bring Education: Completed studies (Uni/ETH, FH, HF) Field of study: Computer Science / Business Administration / Engineering Professional experience: >7 years IT Service Management, operations management in Financial Services Strong analytical and problem-solving skills that enable you to act confidently, transparently, and purposefully even in critical situations Experience in the establishment, management, and operational execution of IT Service Management according to industry standards (e.g., ITIL) and leadership of interdisciplinary teams Sound technical and operational expertise in the banking sector, specifically regarding used IT systems and architecture, application platforms, and security and software standards Excellent communication skills and the ability to develop, structure, and convey complex technical information for management including C-level Knowledge in leadership and management (project) German (C1) English (B2) What we offer you Childcare: up to CHF 300 per month per child for external childcare Occupational pension: Very attractive pension fund with an above-average employer contribution Executive benefits: One week more vacation per year for executive members You-culture: Lived team spirit with transparent communication Migros Bank: Accounts, mortgages, and financial services with preferential conditions Employee offers: Annual generous well-being credit Only online applications via the application portal will be considered. Contact Mr. D'Agostino HR Business Partner Write e-mail (<>) No suitable positions? Set up a search subscription to receive suitable job offers conveniently via e-mail. Create job subscription jpid8e5b581jm jit0834jm jiy26jm