French-English bilingual Customer Service Specialist

Are you looking for a position that will allow you to flourish professionally, develop your commercial skills, and contribute concretely to the growth of a booming company?

Do you enjoy telephone contact, taking on commercial challenges, and achieving concrete results?

Then join Firstcaution!

If you appreciate dynamic environments, autonomy, and teamwork, this opportunity is made for you.

Firstcaution is a Swiss insurance company authorized by FINMA, specializing in rental guarantees. We are proud to support our clients at a key stage of their lives: moving into a home or commercial premises.

An innovative and constantly evolving company, we invest in the digitalization of our services and encourage our employees to share their ideas in order to continually improve our customers' experience, whether they are tenants, real estate management companies, or owners throughout Switzerland.

In order to support our growth in French-speaking Switzerland and Ticino, we are looking for a

Business Development & Sales Support French - Italian 100%

In this central role, you will be the first point of contact for many prospects and partners. As true support for our Key Account Managers, you will contribute directly to the commercial development of the company by identifying new business opportunities and actively participating in our growth.

You will devote approximately 70 % of your time to telephone prospecting, making appointments as well as their preparation and follow-up, and 30 % to Sales Operations and Customer Care activities for French-speaking Switzerland and Ticino.

Appointment making, preparation, and commercial follow-up (70 %)

• Actively prospect existing clients and new clients by telephone, including through cold calling, and set qualified appointments for our Key Account Managers.
• Qualify leads, market opportunities, and first-time marketing projects by telephone.
• Professionally present our sales arguments and the added value of our solutions.
• Collaborate closely and continuously with the Key Account Managers.
• Prepare client appointments (documentation, key figures, client information) and ensure their follow-up (actions, contracts, reminders).
• Perform rigorous follow-up of prospects, clients, and commercial opportunities.
• Document appointments, client contacts, and next steps in Salesforce.
• Occasionally accompany our Key Account Managers to client appointments to better understand the market, clients, and sales processes.

Customer Care and commercial support for French-speaking Switzerland and Ticino (30 %)

• Handle partner requests by telephone and email and coordinate exchanges with Key Account Managers and the relevant internal departments.
• Ensure the update and quality of partner data in Salesforce, check for duplicates, and prepare commercial reports and statistics.
• Provide administrative support in the management of partnership contracts and their integration into Salesforce.
• Participate in the update of commercial materials, the management of promotional items, as well as the coordination of newsletters and B2B events.

Your profile

• You are comfortable with telephone prospecting and do not hesitate to contact new clients.
• You enjoy telephone contact and know how to convince through professional and engaging communication.
• You are results-oriented and enjoy achieving concrete objectives.
• You quickly identify client needs and know how to highlight the benefits of our solutions.
• You work in a structured, rigorous, and reliable manner, with an excellent sense of follow-up.
• You possess a strong commercial sensitivity and wish to develop in-depth expertise in our products and our market.
• You consider yourself a true field business partner and work in close collaboration with Key Account Managers.
• You perfectly master French and have good knowledge of Italian. Knowledge of German or English is an asset for internal collaboration.
• Very good knowledge of MS Office tools

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