Strategic Account Director 100%

Strategic Account Director 100% \- Strategic management of the account: growth, profitability, long-term customer loyalty \- Leadership of the account team with 6 direct reports as well as the entire mandate organization in the matrix \- Responsibility for the user experience of the service users on site as well as for customer satisfaction \- Development of new services and innovative solutions for the customer (efficiency, user experience, digitalization, sustainability, technology) \- Management of the governance structure with the customer \- Effective communication and cooperation with customer contact persons as well as internal teams to ensure smooth work processes \- Budget and result responsibility \- Ensuring that all activities are in accordance with compliance guidelines and governance requirements.  \- University degree or higher education in Facility Management or higher education in a technical field (FH/MAS/NDS) \- Many years of professional experience in Key Account Management or in a comparable function in operational Facility Management \- Fluent German, solid French and English skills \- Excellent communication skills and strong negotiation skills \- Experience in matrix organizations \- Conceptually strong, analytical, solution-oriented \- Wide range of internal development opportunities \- Employee celebrations and appreciation programs \- Favourable mobile subscriptions from Swisscom for the whole family \- Staff offer platform with attractive discounts and special conditions \- Structured onboarding in the initial phase