Concession Manager

• 03 July 2026 • 100% • Indefinite duration • German (Native language), English (Fluent) • Schweizergasse 11, 8001 Zürich We are a family-owned, confident, and independent Maison with international reputation. Being part of Longchamp means contributing to the creation and distribution of high-quality, long-lasting, and beautiful fashion and leather goods based on outstanding artisanal Savoir-faire. The Maison, founded in 1948, is present today in over 25 countries and employs more than 4,000 people worldwide. Today, it is looking for new open, creative, and committed talents to continue its development in a demanding and benevolent work environment. For the opening of a new boutique, we are looking for a Concession Manager in full-time for our Concession in Globus Zürich as of 01.09.2026. YOUR MISSION As Concession Manager, you are the ambassador of the Longchamp brand. You represent our brand image on the sales floor and embody our values at all times. In your role, you bear the operational and organizational overall responsibility for the Concession and act independently as well as in close coordination with the headquarters. WE OFFER YOU • An open and sustainable corporate culture in a family business with a long history • An exclusive, high-quality, and dynamic work environment with freedom for ideas and creativity • Exciting challenges in an international environment • Onboarding, internal training, and digital training • Lunch benefit • Attractive employee discounts • Loyalty bonus from 3 years of service YOUR TASKS • Overall responsibility for the smooth operation and all processes within the Concession • Ensuring the implementation of company standards and brand guidelines within the Concession • Leadership, development, and motivation of the team • Personnel planning and active participation on the sales floor • Professional sales consulting including secure handling of cash transactions and closure • Controlling sales performance based on relevant KPIs and deriving suitable measures • Weekly reporting to the DACH headquarters • Quantity planning, merchandise disposition, and assortment control • Implementation and ensuring visual merchandising guidelines • Building, maintaining, and developing a sustainable customer base • Organization of goods storage, deliveries, and complaints • Organization and active participation in customer events • Responsibility for CRM activities and customer loyalty YOUR PROFILE • Several years of professional experience in retail, ideally in the premium or luxury segment • First to profound experience in a leadership role (e.g., ASM, SM, Concession Lead) • Pronounced sales competence and strong customer orientation • Very good knowledge of relevant retail KPIs and customer analysis • Organizational strength, independence, and structured working method • High social competence, team ability, and resilience • Affinity for fashion, trends, and high-quality brand presentation • Refined, professional appearance • Very good German language skills and good English language skills Do you have the desire to celebrate successes with your team, inspire people, and develop yourself further? Then we look forward to your exclusive online application.