IT Support Clerk (a)

Working for the Canton of Luzern means helping to shape the future - that of the canton, its inhabitants and, not least, your own. More than 7,000 employees in 200 different professions contribute daily to the excellent quality of life in our canton.

Vocational training moves you forward: The Office for Vocational and Continuing Education is the competence center for vocational education and training in the Canton of Luzern. The Department of In-company Training is responsible for the supervision of basic vocational training. It acts as a hub, issues educational permits, approves apprenticeship contracts, and advises and supports the parties to the apprenticeship contract as well as the educational partners on all matters of vocational training.

The "a" in the job title stands for "all". The Canton of Luzern stands for diversity and variety.

IT Support Clerk (a) #

50% | Luzern | immediately or by arrangement ##

In the Department of In-company Training, contact with training companies is the focus. For our services team, we are looking for reinforcement in IT support for the digital portals of vocational training. Do you enjoy being in contact with people, think in a solution-oriented manner, and contribute as a team player? Then a cheerful team with enjoyment of new ideas awaits you.

Your tasks

• You are the first point of contact for training companies and vocational trainers regarding technical questions related to our IT portals.
• Via telephone and email, you provide understandable information, address individual concerns, and patiently guide callers to a suitable solution.
• You recognize recurring questions and concerns and bring the insights from support to the responsible departments. In this way, you contribute to the continuous improvement of processes, instructions, and training materials.
• In the further development of our portals, you bring in the perspective of the users and support releases, for example by testing new functions.
• If required, you also assist with administrative tasks, for example with the electronic maintenance of apprenticeship contract data.

Your profile

• You have completed basic commercial training and bring several years of professional experience.
• You work confidently and routinely with MS Office, find your way quickly around new digital applications, and approach technical issues in a structured and solution-oriented manner.
• You enjoy exchanging ideas with different people and find understandable words even for complex topics.
• When several concerns come to you at the same time, you maintain an overview, work in a structured manner, and set priorities without losing sight of quality.
• If you already have experience with topics of vocational training, this is a plus.

Education and Culture Department
Office for Vocational and Continuing Education
Annina Baumann
Management Support

+41 41 228 48 94

https://beruf.lu.ch