IT Helpdesk Employee 100% [Ref:2747]

IT Helpdesk Employee (a) 100% [Ref:2747] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are constantly looking for IT specialists and managers for our clientele. In doing so, we place the highest value on ensuring that applicants, clientele, and jobs match optimally. To support a well-known customer, we are looking for a problem-solving oriented, willing-to-learn and responsible personality as IT Helpdesk Employee (a) 100% [Ref:2747] Your tasks Receipt and processing of incidents and service requests via telephone and ticket system Independent analysis and solution of user inquiries in 1st level support Administration of user accounts as well as processing of orders and assignments Escalation of complex disturbances and inquiries to the responsible specialist teams Creation and maintenance of documentation and knowledge base articles Installation, configuration and maintenance of hardware and software Your profile Completed IT training or several years of experience in client support Familiar with typical user problems Confident handling of PCs, notebooks and client-server applications Experienced in Microsoft 365 and common tools German at C2 level, French at least B2, English skills an advantage Your chance A team that values mutual respect and gives employees the opportunity to contribute their own ideas Attractive employment conditions with numerous benefits as well as modern working models Flexible on the go thanks to home office possibilities and an independent field of activity with much responsibility Details about this position Start of position immediately or by arrangement Work location Zentralschweiz Temporary permanent employment relationship Full-time position 100% jpid248ad1cjm jit0623jm jiy26jm