International Customer Service Specialist (m/f/d)

• 18 July 2026
• 100%
• Permanent position
• Stäfa

Staefa, Switzerland

International Customer Service Specialist (m/f/d)

163523

Advanced Bionics | Stäfa, Switzerland | Hybrid

At Advanced Bionics, we work every day to enable people to enjoy a better quality of life with innovative hearing solutions. To strengthen our Commercial Operations team, we are looking for a customer-oriented and organised individual who takes responsibility in an international environment and makes a significant contribution to our customer and sales processes.

Your tasks

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Responsibility for customer service as well as order and warranty processing for Switzerland (B2B)

• Processing orders, quotations and warranty cases for internal and external distributors as well as group companies in SAP
• Maintenance and updating of customer, warranty and CRM-relevant information for Europe and MENA
• Support of local customer support teams in order-to-cash processes in SAP and other ERP systems
• Participation in the optimisation and further development of processes, including documentation, testing procedures and process adjustments

Your profile

• At least 3 years of professional experience in customer service, sales support, order management or a similar function
• Understanding of commercial contexts and business management key figures

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Experience with ERP systems, ideally SAP

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Commercial training or studies in business administration, business administration or comparable

• Structured and careful working method as well as high service orientation
• Ability to set priorities and handle several topics in parallel
• Very good German skills (native speaker or comparable) as well as good English skills in spoken and written form

Our offer

You will find a new challenge with exciting tasks and much more: an open corporate culture, flat hierarchies, promotion of training and further education, the opportunity to take on personal responsibility, an attractive selection of culinary, sports and cultural offers, contemporary employment conditions and flexible working time models in many functions.

• A versatile position with a broad area of responsibility and real visibility in the company
• The opportunity to make a direct contribution to the company-s success in an international medical technology company \#LI-NB1