IT Supporter

14.08.2026

4600 Olten

IT Support

• Permanent position

Office

Salary range

60'000 - 65'000 CHF

01

Future Employer ##

Do you enjoy being the first point of contact when things get stuck with hardware, software, or user questions? For the location in Olten, we are looking for a dedicated personality as an IT Supporter who supports our team with technical know-how, solution orientation, and enjoyment of contact with people. A varied environment awaits you, in which you take on responsibility, can develop professionally, and no day is like the other.

02

Your Task ##

• First point of contact for employees for IT inquiries and disturbances (telephone, e-mail, ticket system)
• Receipt, analysis, and processing of support cases
• Classification, prioritization, and documentation of tickets
• Solution of standard problems or forwarding to second/third-level support
• User support for hardware and software applications
• Installation, configuration, and maintenance of workstation systems (PCs, notebooks, mobile devices)
• Administration of user accounts, permissions, and accesses
• Monitoring of system availability and support with error analysis
• Administration of IT hardware and inventory
• Care, support, and user support for the application Lobster
• Collaboration in the configuration, monitoring, and error analysis of interfaces
• Support with data flows between internal and external systems
• Analysis and rectification of transmission and integration problems
• Documentation of interface processes and technical workflows
• Cooperation with specialist departments and external service providers in integration projects
• Creation and maintenance of IT documentation and user manuals
• Collaboration on IT projects and rollouts
• Support during the introduction of new systems and processes
• Ensuring compliance with internal IT guidelines and security specifications

03

Benefits ##

• Participation in external further training
• Company vehicle
• Flat hierarchies
• Flexible working time design
• Flexible annual and trust-based working hours
• Progressive employment conditions

04

Your Profile ##

• Completed training in the field of computer science (e.g., Informatiker/in EFZ, ICT-Fachperson or comparable)
• Experience in IT support or helpdesk is an advantage
• Good knowledge in:
• Windows client environments
• Microsoft 365 / Office applications
• Basic knowledge of networking (LAN/WLAN, TCP/IP)
• Ticket systems and support processes
• Experience in the configuration, care, and analysis of interfaces (e.g., data exchange, integrations, monitoring) desirable
• Basic knowledge of data formats and integration processes (e.g., XML, CSV, API, EDI)
• Experience in the transport and logistics environment is an advantage, especially understanding of operative processes, system landscapes, and digital data flows along the transport and delivery chain

Personal Competencies

• Strong service and customer orientation
• Structured and independent way of working
• Analytical thinking and problem-solving competence
• Communication strength and teamwork skills
• High willingness to learn and reliability

05

Things to Know ##

• Work location centrally located and easily accessible by public transport as well as car
• Varied IT daily routine: 1st and 2nd-level support, troubleshooting and care of users
• Teamwork: Cooperation with a helpful and professional IT team
• Development: Opportunities for professional and personal development
• Modern working conditions: Contemporary employment conditions and a versatile working environment