Site Manager: Basel 100%

Site Manager: Basel 100% You are... convinced: Only those who are themselves enthusiastic can also inspire others. You bring this energy into your daily dialogue with people and make communication your strength. Come to us and become part of the Callpoint Family! We are... Callpoint - one of the largest call centers - we take care of our employees and customers with dedication and commitment. We develop people: passionately, honestly, and at eye level. Your responsibility Overall responsibility for the Basel site with a focus on quality, productivity, and economy Leadership, promotion, and development of team leaders and employees Ensuring high service quality and achieving agreed KPIs Planning and controlling personnel and operational resources Implementing the company strategy and continuously optimizing processes Responsibility for budget, costs, and results of the site Close cooperation with customers and internal departments Active participation in acquiring, developing, and retaining employees Promoting a performance-oriented and appreciative corporate culture Ensuring compliance with quality, data protection, and compliance regulations Your profile Several years of management experience, ideally in a contact center, customer service, or a comparable service environment Experience in leading managers and large teams Business management understanding and pronounced results orientation Experience in KPI management and controlling operational key figures High social competence, communication strength, and assertiveness Entrepreneurial thinking and pronounced hands-on mentality High self-responsibility and decision-making pleasure Very good German language skills in word and writing; Swiss German and/or English are an advantage Secure handling of Google Workspace and modern contact center systems Your benefits A responsible leadership position with a large scope for design The opportunity to actively further develop an established site A motivated team and short decision-making paths Modern working tools and a professional working environment Attractive employment conditions and development opportunities within the Callpoint Group A corporate culture based on trust, responsibility, and cooperation Have we aroused your interest, then we look forward to your application. You can send this by e-mail to E-Mail (<>) or contact us under if you have any questions. jpid824bd63jm jit0727jm jiy26jm