IT Functional Support Specialist

• 15 septembre 2026
• 100%
• Indefinite duration
• German (Fluent), French (Fluent)
• Several locations available 1700 Fribourg Show more
• Log in to see the jobup.ch salary estimate

VITOGAZ Switzerland AG is the leading Swiss supplier of liquefied gas. As a subsidiary of the international and publicly listed Rubis group, we ensure a reliable and secure supply throughout Switzerland every day, with more than 150 employees and our own fleet of vehicles. At the same time, we are continuously developing our activities in the field of consulting for the energy transition.

Your role

As an IT Functional Support Specialist, you are the central contact person for our employees regarding support questions and requests related to our business applications.

You assist users in using our IT tools, analyze and coordinate their requests, and accompany them until their successful resolution. At the same time, you contribute to evolving our IT support, promoting user autonomy, and continuously improving our IT applications and services.

Your tasks

• Support: Providing 1st and 2nd level functional support for our business applications (ERP, CRM and other internal tools) as well as 1st level support for the IT workstation environment
• Ticket management: Processing, diagnosing, classifying and tracking incidents and requests via the ITSM tool as well as documented escalation if necessary to internal IT teams or external providers
• Application support: Following up on tickets with application providers until functional verification and confirmation of resolution
• Knowledge management: Creation and maintenance of the IT knowledge base as well as identifying recurring requests and developing appropriate self-service solutions
• Training & documentation: Introduction and training of new employees as well as the creation of training materials, tutorials and user documentation
• IT projects: Participation in application projects, notably in user acceptance testing (UAT), functional testing, error analysis, deployments and change management activities
• Continuous improvement: Development and optimization of IT support processes, organization of ticket flows, monitoring of SLAs and analysis of recurring support themes
• Change Advisory Board: Preparation of CAB meetings, drafting of minutes and follow-up of decided measures
• Interface function: Gathering requirements from business departments and close collaboration with the IT team, power users and external partners

Your profile

• Training in computer science, business informatics or equivalent professional experience in IT or functional support
• Experience in application, functional or user support
• Good understanding of business processes and enterprise applications such as ERP and CRM
• Experience with an ITSM tool as well as a good understanding of incident management and knowledge bases
• Excellent analytical skills and a structured way of working
• Very good communication skills and pleasure in transmitting knowledge
• Strong service and user orientation as well as an autonomous and reliable way of working
• Very good knowledge of German and French

Assets

• Knowledge of Microsoft Dynamics 365 Business Central, Microsoft Dynamics CRM and Freshdesk
• Experience in creating knowledge bases as well as in producing tutorials and user documentation
• Experience in employee training, change management and development of self-service offerings