Debt Collection Manager

Debt Collection Manager FER CIAM — Putting humans at the center of social benefits FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies. With nearly 47,500 affiliates — including both companies and the self-employed — it is one of the essential players in social protection in French-speaking Switzerland. On a daily basis, its teams manage the collection of 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements. A demanding technical scope, serving thousands of companies and their insured persons — where each file has a direct impact on the professional and social lives of the individuals concerned. Job Description Your mission Within FER CIAM, you will ensure the complete management of debt collection for AVS funds and associated institutions, from the monitoring of unpaid amounts to forced collection and bankruptcy procedures, notably in compliance with the Federal Act on Debt Collection and Bankruptcy (LP). Your main responsibilities Management of claims and debtor relations (CIAM/CIEPP) Ensure the monitoring of overdue claims and implement appropriate reminder actions Implement and monitor payment plans Generate and process payment lists Prepare account statements Analyze individual situations and propose adapted, pragmatic, and equitable solutions. Management of debt collection procedures (LP) – CIAM/CIEPP Initiate debt collection procedures in accordance with the Federal Act on Debt Collection and Bankruptcy (LP) Manage the entire cycle of filing requests for debt collection Ensure rigorous and proactive follow-up with the debt collection offices Handle objections and coordinate the necessary steps for lifting objections Prepare and monitor requests for lifting objections Ensure the follow-up of summons to appear and the obtaining of lifting of objection judgments Process and monitor seizure reports Manage seizure procedures resulting in certificates of loss of assets as well as the resulting certificates of loss of assets Initiate and monitor requests for sale Perform claims for costs related to collection procedures Ensure the processing of incoming flows via dedicated channels. Reporting, continuous improvement and support Produce reliable reporting and contribute to the analysis of collection performance Actively participate in the continuous improvement of processes, working methods, and tools Participate in testing business applications Identify, document, and report anomalies to the relevant teams. Desired Profile Your profile Commercial training (CFC as a commercial employee or equivalent) A certificate of intercantonal aptitude for forced execution, module debt collection/bankruptcy, would be an asset Proven experience in debt collection, accounting, and the management of LP procedures Experience in an AVS fund or a public institution is an advantage Comfort with numbers and financial analysis, IT tools, and Excel Excellent command of French; knowledge of German and/or English is an asset. Your skills Excellent organizational, analytical, and priority management skills Sense of service, interpersonal skills, and the ability to handle delicate situations with diplomacy Solution-oriented and continuous improvement mindset. We offer you A varied activity at the heart of the social insurance system A collaborative and stimulating work environment High value-added missions serving the insured Opportunities for development and professional advancement. Do you wish to use your skills and your sense of service for the benefit of our affiliates? We look forward to receiving your application. jpidec4121bjm jpit0832jm jpiy26jm