Senior Account Manager

• 05 August 2026 • 100% • Indefinite duration • Zurich DEPT®/Clients Senior Account Manager Positions open in: Bern, Zurich Scroll down Senior Account Manager DEPT® is a growth invention company created to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our more than 4,000 specialists provide growth invention services in the areas of brand & media, experience, commerce, CRM, as well as technology & data. We are 50|50 technology and marketing, partner-led, and first to act. Our clients include Google, Lufthansa, Meta, eBay and OpenAI. We have been B Corp certified and carbon neutral since 2021. JOB OBJECTIVE This position is located in our digital marketing business unit based in Zurich. We provide many services, from strategy to a full performance-driven approach, including campaigns, e-commerce, data & analytics and content. We help clients such as FREITAG, amag, Louis Widmer, Migros Bank and Patagonia. We pride ourselves on delivering exceptional and engaging digital experiences. As a Senior Account Manager, you will be responsible for building strong client relationships while overseeing the delivery of a wide variety of integrated campaigns. You will need to manage client briefs, plan, assign and review creatives as well as manage the overall agency workload in partnership with the rest of the team. You will work closely with experts in AI, paid media, data, SEO, creatives and other parts of the agency to ensure the success of campaigns. WHAT YOU WILL DO • Manage, write and review client briefs • Ensure client deadlines are met across multiple campaigns and coordinate with the account director on team capacity • Communicate with clients, clarify questions, manage expectations and proactively communicate the agency's status, updates or recommendations • Clearly and effectively convey client feedback to designers and copywriters • Prioritize team workloads and escalate if necessary • Maintain a comprehensive understanding of client business, strategies, goals, brand, audiences and challenges, advising on the communication solution that best meets their needs, with the goal of becoming a trusted advisor • Establish excellent working relationships with key clients - by participating in regular meetings, video calls, planning sessions, briefing meetings and reviews • Ensure that success criteria are met and that projects are delivered on time and within budget • Work with the team to determine and test creatives on client-owned channels WHAT YOU BRING • Experience in delivering a wide range of multi-channel digital marketing communications • Client development with a strong focus on building trust-based partnerships for long-term success and collaboration • Development of digital strategies, including performance and awareness campaigns • Extremely organized, with the ability to manage multiple projects simultaneously • You are ambitious with the ability to think strategically and bring something new to the agency • Ability to work in short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities • Highly motivated to learn, grow and improve • Pleasant, approachable personality and motivating team player • Moderate understanding of production and interactive processes • Excellent oral and written communication skills • Professional proficiency in German with excellent English skills, capable of working with German-speaking clients WE OFFER • Flexible and hybrid working policy. • 25 days of leave with the possibility of taking unpaid leave; • Flexible health budget and well-being & personal day. • Training & development budget. • Referral bonus program. • Occasional breakfast & lunch at the office, Smoothie Tuesday. • You can choose to work from a spacious and accessible location in Zurich; in Bern, you will find a pleasant and fully equipped small office where you can type in peace. • Social events, many opportunities to connect with colleagues through organized activities and celebrations. • A reputation for doing good. DEPT® has been a certified B Corp® since 2021 and has been named "Agency of the Year" at the Lovies and Webby Awards. • Great clients. Whether they are large or small, local or global - at DEPT® you will have the opportunity to work with clients of all sizes and sectors. And we celebrate all our successes together! • The opportunity for possibilities. We want to enable you to do what you do best and help you further develop your skills through training, development and certifications. • The annual global DEPT® Cares month where employees come together and offer their skills to support local associations. WHY DEPT®? We are a growth invention company created to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what comes next as idea pioneers, acting fast and going further because standing still is simply not in our DNA. We are attracted by the