ICT Support Engineer - 1st & 2nd Level (m/f) 80-100%

21.07.2026 8048 Zürich (Hybrid) IT Support • Permanent employment Hybrid Salary band 70'000 - 90'000 CHF 01 Future Employer ## yellowshark AG is a leading Swiss personnel service provider specializing in IT, commercial professions, industry and technology. Throughout German-speaking Switzerland, you take your career to the next level with yellowshark, as we bring you together with well-known companies, and we have been doing so for over 15 years! With sound market knowledge and a wide network, yellowshark offers you tailor-made solutions for permanent employment. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side! Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you! Please note that we unfortunately cannot consider incomplete application documents. 02 Your Task ## • IT support, error analysis and rectification (incl. documentation of work and activities) • Forwarding, coordinating and monitoring incidents and problems in close cooperation with the Corporate Office • Purchasing, inventory, installation and lifecycle of hardware and software • Integration of IT workstations and modalities in the network • Participation in projects as well as changes and migrations 03 Benefits ## • Participation in external further training • Flat hierarchies • Flexible working hours • Progressive employment conditions • Guaranteed hybrid or home office work • At least 5 weeks vacation • Responsible activities 04 Your Profile ## • Completed vocational training as Informatiker/in EFZ with specialization in platform development or business informatics or as ICT-Fachmann/-Fachfrau EFZ • Good knowledge of common Microsoft 365 applications as well as in Active Directory and virtualization technologies • Sound knowledge in the areas of TCP/IP, DHCP and DNS • Strong communication skills as well as enjoyment of direct customer contact • Independent, reliable and flexible way of working • ITIL knowledge is an advantage • Proficient German skills at level C2 as well as very good English skills in spoken and written form at least level B2 • Valid driving license category B 05 Good to know ## • Targeted support for professional and personal further training • Possibility to work up to 40 percent of the weekly working time in the home office • Collegial working environment with strong team cohesion • Flexible working time model for a good compatibility of work and private life • Versatile and varied tasks with room for personal responsibility