Customer Advisor (M/F) 80%

• 30 June 2026 • 80% • Indefinite duration • Orient La Société Electrique de la Vallée de Joux SA is active in the supply of energy, services and products in the fields of sustainable development, multimedia services (internet, tv, fixed and mobile telephony) and electrical installations. To position itself as an actor in the energy transition focused on services and energy efficiency performance with a strong customer orientation, the SEVJ is looking for its Customer Advisor (M/F) 80% # Your mission : Within the Service clients & billing sector, you ensure professional reception, both in person and by telephone, for our customers, visitors and partners, in order to guarantee a fluid and qualitative customer experience. You are the first contact and often the first image of the company. More in detail: \- Welcome customers, visitors and partners at the reception desk as well as by telephone. \- Identify the request and the concerned area in order to ensure the first level of service (non-expert). \- Qualify, process or direct calls to a competent interlocutor. \- Ensure reliable message taking and their transmission within the deadlines. \- Propose service offerings when necessary. \- Guarantee the traceability of exchanges in the CRM (tickets, agenda). \- Participate in internal meetings and contribute to the continuous improvement of the sector thanks to field feedback. \- Apply confidentiality and security rules (identification, access). \- Manage sensitive or conflicting situations professionally, both in person and by telephone. Required profile: \- CFC as a commercial employee or a title deemed equivalent. \- Confirmed experience in a similar position. \- Good knowledge of the Multimedia sector or the energy field, an asset. \- Business software: Microsoft Suite and specifically Teams, ISE, Odoo, an asset. \- Excellent knowledge of French (English a plus). \- Sense of hospitality, rigor and ability to manage multiple tasks. \- Team spirit, being customer oriented and a good communication capacity. We offer you : \- A position with exciting challenges to meet. \- Actively contribute to the development of the Service client & billing sector. \- Join a dynamic team. \- The opportunity to join a human-sized company, leader in sectors in full development. \- To work in a region offering top-tier infrastructure, rich in sporting & cultural activities and close to nature, with strong industrial development.