IT Operations Specialist / System Engineer (80–100%)

This position combines two complementary roles at Sopra Steria: IT Operations / Workplace Services System Engineer & Infrastructure IT Operations & Workplace Services (approx. 50%) Installation, configuration, and provision of PCs, laptops, mobile devices, and peripheral devices Administration and lifecycle management of end devices including hardware replacement Installation, configuration, and maintenance of standard software and client systems Processing of IT service requests and incidents in the ticketing system User and permission management (Active Directory, Microsoft 365, LDAP) Planning and execution of hardware and software orders including delivery and installation on-site and at the customer Participation in rollouts of new hardware and workplace solutions Maintenance of inventory as well as documentation of IT workstations Support in the continuous improvement of IT service processes System Engineering & Infrastructure (approx. 50%) Building a deep, technical understanding of our overarching control systems Installation and administration of in-house developed applications and solutions Responsibility for the stability, maintenance, and further development of our on-premise infrastructure as well as selected customer environments Technical 2nd/3rd level support with a focus on servers, virtualization, networks, and central IT services Analysis and resolution of complex technical malfunctions in close cooperation with the engineering team & development team Participation in infrastructure, cloud, and security projects Installation, configuration, and maintenance of server, storage, and network components Support in the further development of our monitoring, backup, and automation solutions Participation in the 24/7 on-call service in a rotating system (approx. 1 week per month, fully compensated) Completed training in the field of informatics or as an ICT specialist EFZ or comparable further education Several years of professional experience in the field of IT Operations, System Engineering, or IT infrastructure Practical experience in operating both Windows client and server environments as well as Linux-based server environments Good knowledge of Active Directory Experience with hardware provision as well as client lifecycle management Experience using ticketing systems (e.g., Jira Service Management) Good knowledge in the field of networks (TCP/IP, DNS, DHCP, VLAN, VPN, firewall) Experience with VMware or comparable virtualization solutions Independent, structured, and solution-oriented way of working, as well as a problem-solving mentality Willingness to travel within Switzerland Willingness to perform on-call service Enjoyment of direct contact with users Very good German skills as well as good English skills Nice-to-have Experience with PowerShell, Bash, or Python Knowledge of Microsoft Azure Experience with backup solutions (e.g., Veeam) Experience with monitoring systems (e.g., Zabbix) French skills are an advantage A varied position with a balanced mix of IT Operations and System Engineering Targeted development of required, industry-specific know-how Perspective to take on coordinative/technical responsibility in the medium term High degree of creative freedom and say in technical decisions Participation in exciting infrastructure and digitalization projects Access to state-of-the-art technologies and the international learning hub of the Sopra Steria Group Flexible working conditions with home office possibilities AAn open, collegial corporate culture, confirmed by the «Great Place to Work» certification Unfortunately, we cannot consider profile suggestions and applications from personnel service providers. As an inclusive and committed employer, our company is dedicated daily to combating all forms of discrimination and to a respectful working environment. For this reason, we value diversity and encourage applications of all kinds and profiles. As an inclusive and committed employer, our company is dedicated daily to combating all forms of discrimination and to a respectful working environment. For this reason, we value diversity and encourage applications of all kinds and profiles. https://www.soprasteria.ch/uber-uns/corporate-responsability Sopra Steria is one of the leading European IT service providers. In Switzerland, Sopra Steria has been active for more than 50 years and employs approximately 200 employees working for large corporations and administrations (federal and cantonal authorities) in the areas of consulting and software development. We are the market leader in Switzerland in the field of «Traffic Management» and, with our overarching control systems, have ensured high traffic safety on Swiss national highways for over 30 years – primarily in tunnels: police, maintenance, and traffic management centers trust our solution completely. To complement our well-coordinated and motivated team, we are looking for an enthusiastic, independent, and motivated IT Operations Specialist / System Engineer (80–100%) immediately or by arrangement at our headquarters in Urdorf near Zurich.