Customer Service Employee: Construction, Hobby & Leisure

Customer Service Employee (Sales Back Office) Construction, Hobby & Leisure (DE/FR) Become part of our team as a Customer Service Employee (Sales Back Office) Construction, Hobby & Leisure (DE/FR) and accompany our customers with competent advice and active sales across all communication channels. Do you have very good German and French skills, enjoy customer consulting, and bring experience in the field of Construction, Hobby & Leisure or a technical affinity? Do you think in a solution-oriented manner, tackle challenges with commitment, and value direct customer contact? Then we look forward to meeting you! Customer Service Employee (Sales Back Office) Construction, Hobby & Leisure (DE/FR) What awaits you After your induction in the areas of Construction & Hobby and Leisure, you will take responsibility for providing our customers with service-oriented, professional, and needs-based specialist advice in this product group via e-mail and telephone. The recording of customer orders and inquiries via mail and telephone is carried out reliably, whereby flawless processing is also within your area of responsibility. You will provide information about the price and availability of products as well as about our E-Shop. You maintain close cooperation with the internal interfaces Purchasing, Accounting, Support (Customer Service) and Logistics, Product Management. You ensure care in the showroom, advise and assist customers on-site, and process inquiries in general mailboxes regarding various topics around our processes and procedures across all sales and communication channels. You take over complaint management and process customer concerns independently and in a service-oriented manner. What you bring with you Completed training in retail or a comparable qualification with specialist knowledge, ideally supplemented by KV experience. You bring broad and deep specialist knowledge in the relevant product groups. Your strong customer and solution orientation distinguishes you, as does your ability to precisely capture and successfully implement the needs of the clientele. In doing so, you benefit from your high empathy and communication skills. You have experience in customer care, especially in needs analysis, and are characterized by strong team spirit and a high willingness to provide service. You mandatory possess excellent German skills as well as very good French skills. You convince with good manners and a well-groomed appearance and are valued as a goal-oriented, reliable, and resilient personality who maintains an overview even with a high workload and in complaint management. Quick comprehension as well as openness to working with applications such as Navision (ERP), BSI (CRM) and Office 365. Are you interested or do you have further questions? Icobas is happy to assist you with any questions. Write an e-mail (<>) About us «Together we shape the trade of tomorrow» employs around 1300 employees and generates over a billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every individual, something great arises together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, encourage and challenge each other, and enjoy what we do every day. Our recruitment process You create your profile in our career portal and apply directly online for the advertised position. You will immediately receive an acknowledgment of receipt, and within at most 10 working days, you will receive feedback on how to proceed. While you show us your patience, we personally take the time to review your application and define the next steps. If your documents are convincing, then we will get to know each other via live video call or in a personal interview. The "match" is mutually confirmed. Then we go into the second round of interviews where you get to know your future workplace and the team. YES – we have decided on each other! The employment contract will be delivered to you digitally, and after concluding the contract, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process. Benefits Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. Recovery: At least 5 weeks of vacation; additionally, there is the possibility to purchase vacation and take unpaid leave. Development: Internal training in our own Academy as well as financial participation in external further training. Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave. Insurance: Extra-mandatory – 100% continued payment of wages and full financing of daily sickness insurance by the employer. Mobility: Free parking spaces, financial participation in public transport and pool vehicles for business appointments. jpid91e3ed8jm jit0626jm jiy26jm