Administrative Manager and Business Support 100% temporary

FICOBA has been active since 1982 as an expert for Administrative Manager and Business Support 100% temporary FICOBA has been active since 1982 as an expert for the temporary and permanent placement of qualified candidates. We act as a partner to a demanding clientele in the choice of their future employees. Mandated by our client, in the public sector in Genève, we are looking for a 6-month temporary mission for an Administrative Manager and Business Support, available immediately for a 100% position. Administrative Manager and Business Support 100% temporary Missions: The hired person will have the main mission of ensuring business support activities (telephone and emails) around a new IT tool. They could also have tasks related to administrative management and data control. Concretely, they will be required to: \- process, control and follow up on data and announcements coming from the different services; \- analyze and process cases of error or inconsistencies in the data; respond to user requests and provide first-level support; \- accompany users in their questions related to data, the use of the new tool and processes; \- participate in the verification of data quality; \- document the cases treated and ensure their follow-up (ticketing); \- participate in the functional tests of the new tool in collaboration with the IT teams; \- identify recurring problems and propose improvements to processes or tools; \- contribute more broadly to the operational management and the proper functioning of the applications. Profile sought: \- A few professional years in an administrative function or case management in customer support. \- Experience in social insurance is a great advantage. \- Ease with IT tools as well as an analytical mind and understanding errors or inconsistencies. \- Strong capacity for adaptation and strong service orientation. \- German: C1 minimum \- Italian: B2 minimum \- French: C1 jpidd5c5153jm jpit0834jm jpiy26jm