Team Leader Customer Service Inter Company with Control Center Function (w/m/d)

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family-owned company employs more than 2500 people from over 80 countries worldwide today, with a growing trend. The company's headquarters is located in the canton of Glarus. Against the picturesque backdrop of the Alps, we produce our fresh chocolates here and develop new, creative ideas in agile teams on an ongoing basis. In our corporate division "Corporate Functions", various activities are bundled. In addition to our finance and IT services, this division also includes global marketing and sales management as well as human resources. New ideas are created here every day, which we work together to bring to success. We place particular emphasis on personal responsibility and networked work. Do you want to be a part of it? Then come and join us. This is what you can expect ##### • As Team Leader Customer Service Inter Company with Control Center Function, you will take on a coordination-intensive role with many interfaces and responsibility for complex operational processes • You will ensure the delivery capability for national and international branches and accompany the operational expansion of country organizations • You will recognize challenges at an early stage, prioritize them correctly, and initiate solution-oriented measures with all parties involved • You will be responsible, together with your team, for the entire process from ordering to delivery to the branch and will always have an overview of availability and delivery dates • You will take on the control center function and ensure that internal and external processes run smoothly • You will lead a team of 5 people and ensure a smooth process in day-to-day business • You will control and monitor customer orders and take care of troubleshooting in case of deviations and problems • You will coordinate the delivery planning per season in close consultation with all relevant stakeholders This is what you bring ##### • You have completed a commercial basic training or a comparable education/training and have experience in customer service • You already have leadership experience • You have very good German and English skills and ideally additional foreign language skills • You are characterized by team spirit, communication strength, and conflict resolution skills • You can set priorities, work in a solution-oriented manner, and maintain an overview even in hectic phases • You have strong organizational and analytical skills This is what we offer you ##### • An exciting working environment with motivated colleagues • A position with a lot of personal responsibility • The opportunity to bring in new ideas • An open and respectful feedback culture • Internal and external training opportunities • Individual career opportunities • Generous discounts on our products • Chocolate in the workplace • Free parking • Discounts in the Läderach café and staff restaurant Own it. Grow it. Make it fresh. ##### Sounds interesting? Then apply to us. Fabio Ferramosca, Talent Acquisition Partner, will be happy to answer any questions you may have. We ask for your understanding that we do not consider external recruitment agencies when filling this position.