Team Leader Service Desk and Support, 80-100%

Team Leader Service Desk and Support, 80-100% With commitment, we move. – This is the chance to take on responsibility in a meaningful activity of political and social relevance and to drive sustainable developments for the population and the economy with your own footprint. Behind this promise is the canton of Solothurn with countless opportunities, experiential flexibility, and stability in the work environment. Team Leader Service Desk and Support, 80-100% The Amt für Informatik und Organisation AIO is the central ICT service provider of the canton of Solothurn. We are deliberately advancing our Service Desk and Support team - with a focus on digital customer contact, intelligent self-service offers, and the gradual use of automation and AI. For the Technical Services department, we are looking for a Team Leader Service Desk and Support, 80-100% at the Solothurn location, starting immediately or by agreement. Your responsibility As Team Leader, you are responsible for the Service Desk and Support team, both technically and personally, with clear task distribution and a sense of priorities, and you promote their further development. You ensure reliable workstation support and the entire lifecycle of workstation systems for employees of the cantonal administration with your team on site. You design a modern, cross-channel service model - from telephone and e-mail to chat and self-service portal - and ensure clear processes and a well-maintained knowledge database. You continuously develop the service offering of the Service Desk and Support - close to the needs of the customers and open to future expansions of the services. You recognize where automation brings real added value and implement it (e.g., chatbots and AI-based assistance systems for standard questions), and you evaluate new tools with a clear focus on efficiency and user-friendliness. Your profile You have completed ICT training, ideally with further education at the HF or FH level - or comparable professional experience. Several years of practice and leadership experience in ICT support or service management are an advantage. You have a genuine interest in new technologies: you have already dealt with AI, chatbots, and automation. You have knowledge of ITSM processes - ITIL certification is a plus, but not a must. You think structured, act pragmatically, and do not lose sight of the user perspective. Benefits. Flexible working models Promotion of personal work-life balance through an annual working time model Part-time work, also in the management staff Opportunity for mobile working Fair wage system Progressive employment conditions based on a GAV Wage equality between men and women Loyalty bonuses Family & career 16 weeks of maternity leave with full pay 2 weeks of paternity leave Financial contributions to childcare Education & development Comprehensive range of internal and external further education and training Cooperation with the FHNW in leadership development Promotion of individual skills Social benefits & pension Flexible retirement age Attractive services of the internal pension fund 12 months of salary continuation in case of illness and another 12 months of sick pay Health Internal occupational health management Comprehensive consulting services for professional and personal topics Changing range of impulse courses Questions? Head of Technical Services Head of Technical Services Convinced? We would like to fill this position without the support of external service providers. E-mail applications cannot be considered. jpid1547a39jm jit0727jm jiy26jm